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Incorporating social customer relationship management in negotiation
Low, Patrick; Muhammad Anshari - In: International journal of electronic customer … 7 (2013) 3/4, pp. 239-252
Persistent link: https://www.econbiz.de/10010396367
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Social customer relationship management and student empowerment in online learning systems
Anshari, M.; Alas, Y.; Yunus, N.; Sabtu, N. I.; Hamid, M. H. - In: International journal of electronic customer … 9 (2015) 2/3, pp. 104-121
Persistent link: https://www.econbiz.de/10011586438
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An examination of the e-mail and electronic relationship marketing practices of the USA's top 500 online retailers
Heiens, Richard A.; Narayanaswamy, Ravi - In: International journal of electronic customer … 10 (2016) 2/4, pp. 125-137
Persistent link: https://www.econbiz.de/10011688012
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Social customer relationship management, election and political campaign
Muhammad Anshari; Mohammad Nabil Almunawar - In: International journal of electronic customer … 11 (2017/2018) 4, pp. 332-346
Persistent link: https://www.econbiz.de/10011989791
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Customer communication in distance shopping : how to reveal complexities through socio-pragmatic conversation analysis
Larsson, Ulf; Goldkuhl, Göran; Johansson, Britt-Marie - In: International journal of electronic customer … 3 (2009) 3, pp. 236-263
Persistent link: https://www.econbiz.de/10003897769
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Relationship marketing research (1983-2012) : an academic review and classification
Yadav, Brijesh Kumar; Singh, Abhijeet - In: International journal of electronic customer … 8 (2014) 4, pp. 221-250
Persistent link: https://www.econbiz.de/10011471518
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Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran; Ford, John B.; Raajpoot, Nusser - In: International journal of electronic customer … 13 (2022) 3, pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
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Enhancing customer loyalty in financial service through harnessing relationship marketing : the mediating effects of brand image
Pramanik, Shah Alam Kabir; Azam, Md. Shah; Rakib, Md. … - In: International journal of electronic customer … 14 (2024) 2, pp. 181-205
Persistent link: https://www.econbiz.de/10015064323
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Investigating the effective factors in users' satisfaction with social network sites
Mirmehdi, Seyyed Mehdi; Sanayei, Ali; Dolatabadi, … - In: International journal of electronic customer … 10 (2016) 2/4, pp. 179-197
Persistent link: https://www.econbiz.de/10011688034
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A Critical Success Factor model for CRM implementation
Silva, Rui Vinhas da; Rahimi, Ilan Daniel's - In: International journal of electronic customer … 1 (2007/08) 1, pp. 3-15
Persistent link: https://www.econbiz.de/10003754235