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Influence of managerial practices on customer transaction profitability : an investigation into the Brazilian e-retailing arena
Joia, Luiz Antonio; Sanz, Paulo Sérgio da Silva - In: International journal of electronic customer … 2 (2008) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10003772073
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An examination of the e-mail and electronic relationship marketing practices of the USA's top 500 online retailers
Heiens, Richard A.; Narayanaswamy, Ravi - In: International journal of electronic customer … 10 (2016) 2/4, pp. 125-137
Persistent link: https://www.econbiz.de/10011688012
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Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran; Ford, John B.; Raajpoot, Nusser - In: International journal of electronic customer … 13 (2022) 3, pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
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Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor; Paranjape, Ketan - In: International journal of electronic customer … 8 (2014) 1/3, pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
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Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen; Kumar, Satinder - In: International journal of electronic customer … 12 (2020) 3, pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
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Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Mehmood, Syeda Marium; Arsalan Najmi - In: International journal of electronic customer … 11 (2017/2018) 1, pp. 23-43
Persistent link: https://www.econbiz.de/10011889860
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Electronic commerce for low involvement consumer goods : success factors of Thai online merchants
Rotchanakitumnuai, S.; Speece, Mark - In: International journal of electronic customer … 1 (2007/08) 2, pp. 132-154
Persistent link: https://www.econbiz.de/10003754317
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On leveraging e-services for effective Relationship Management : exploring the necessary technological components
Galbreath, Jeremy; Hoffman, K. Douglas - In: International journal of electronic customer … 1 (2007/08) 2, pp. 155-168
Persistent link: https://www.econbiz.de/10003754320
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Cause related marketing : commercialism or altruism ; finding the balance?
Svensson, Göran; Wood, Greg - In: International journal of electronic customer … 1 (2007/08) 3, pp. 231-241
Persistent link: https://www.econbiz.de/10003754354
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Business/IT-alignment for customer relationship management : framework and case studies
Batenburg, Ronald; Versendaal, Johan - In: International journal of electronic customer … 1 (2007/08) 3, pp. 258-268
Persistent link: https://www.econbiz.de/10003754359