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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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Beziehungsmarketing
152
Relationship marketing
143
Customer satisfaction
50
Kundenzufriedenheit
50
E-commerce
44
Electronic Commerce
44
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Keramati, Abbas
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Abu-Shanab, Emad
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Albadvi, Amir
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Alhawari, Samer
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Arsalan Najmi
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Sahu, G. P.
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International journal of electronic customer relationship management : IJECRM
Journal of business research : JBR
1,314
Journal of retailing and consumer services
912
SpringerLink / Bücher
692
International journal of hospitality management
611
Springer eBook Collection
584
Industrial marketing management : the international journal for industrial and high-tech firms
551
Technological forecasting & social change : an international journal
502
Tourism management : research, policies, practice
337
The journal of services marketing
331
The service industries journal
319
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
307
Journal of travel and tourism marketing
289
Journal of Services Marketing
263
International journal of contemporary hospitality management
251
Journal of the Academy of Marketing Science
246
The journal of business & industrial marketing
246
Cogent business & management
239
Journal of hospitality marketing & management
238
Psychology & marketing
234
Journal of strategic marketing
233
European Journal of Marketing
214
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
212
Finance research letters
211
Journal of marketing
203
International journal of internet marketing and advertising : IJIMA
196
Asia Pacific journal of marketing and logistics
186
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
186
Information systems research : ISR
185
HMD : Praxis der Wirtschaftsinformatik
175
International journal of business information systems : IJBIS
175
Business horizons
174
Journal of marketing management : MM
172
International Journal of Bank Marketing
168
Journal of open innovation : technology, market, and complexity
168
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
166
Journal of service research : JSR
166
International journal of production economics
165
European journal of marketing : EJM
163
Research
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ECONIS (ZBW)
171
OLC EcoSci
9
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1
Social customer relationship management and student empowerment in online learning systems
Anshari, M.
;
Alas, Y.
;
Yunus, N.
;
Sabtu, N. I.
;
Hamid, M. H.
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 104-121
Persistent link: https://www.econbiz.de/10011586438
Saved in:
2
Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun
;
Chang, Younghoon
;
Siew Fan Wong
;
Park, …
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
Saved in:
3
The impact of knowledge management on customer relationship management : a case from the fast food industry in Jordan
Mahawrah, Fadi
;
Shehabat, Issa
;
Abu-Shanab, Emad
- In:
International journal of electronic customer …
10
(
2016
)
2/4
,
pp. 138-157
Persistent link: https://www.econbiz.de/10011688025
Saved in:
4
Linking electronic customer relationship management and customer loyalty through serial mediation of customer experience and customer satisfaction
Mokha, Anupreet Kaur
;
Surya, Pushpender Kumar
- In:
International journal of electronic customer …
14
(
2024
)
2
,
pp. 103-127
Persistent link: https://www.econbiz.de/10015064307
Saved in:
5
Internet banking services as tool of
CRM
: a study of customer satisfaction in the National Capital Region, Delhi
Singh, Shamsher
;
Sirohi, Naveen J.
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011471152
Saved in:
6
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
7
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
8
Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to
CRM
Chiranjeevi, H. S.
;
Shenoy, Manjula K.
;
Diwakaruni, Syam S.
- In:
International journal of electronic customer …
12
(
2019
)
1
,
pp. 21-39
Persistent link: https://www.econbiz.de/10012253350
Saved in:
9
Influence of customer relationship management on customer behaviour, a moderating role of social media in bank and financial institutions
Baral, Pramis
;
Shrestha, Binod Krishna
- In:
International journal of electronic customer …
12
(
2019
)
2
,
pp. 75-96
Persistent link: https://www.econbiz.de/10012253371
Saved in:
10
Social customer relationship management, election and political campaign
Muhammad Anshari
;
Mohammad Nabil Almunawar
- In:
International journal of electronic customer …
11
(
2017/2018
)
4
,
pp. 332-346
Persistent link: https://www.econbiz.de/10011989791
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