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~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
415
Konsumentenverhalten
415
Customer satisfaction
126
Kundenzufriedenheit
126
Beziehungsmarketing
113
Relationship marketing
113
Online retailing
102
Online-Handel
102
Service quality
100
Hotel industry
78
Hotellerie
78
Internet marketing
72
Online-Marketing
72
Social Web
64
Social web
64
Gastronomie
58
Restaurant industry
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Electronic Commerce
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Brand management
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Viral marketing
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Virales Marketing
50
Emotion
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Markenimage
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Confidence
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Einzelhandel
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Retail trade
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USA
31
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29
Beschwerdemanagement
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Complaint management
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trust
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Markenartikel
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Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Amin, Muslim
2
Assaker, Guy
2
Cobanoglu, Cihan
2
Fan, Alei
2
Goh, Ben
2
Han, Heesup
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Lee, Seonjeong
2
Mattila, Anna S.
2
Miao, Li
2
O'Connor, Peter
2
Prayag, Girish
2
Qu, Hailin
2
Ro, Heejung
2
Abubakar, Binta
1
Acharyulu, G. V. R. K.
1
Ahn, Tae-hong
1
Al Haj Dawood, Emilia
1
Al Khasawneh, Mohammad Hamdi
1
Al-Ansi, Amr
1
Al-Dmour, Hani
1
Al-Dmour, Rand H.
1
Ali Eliwa, Rasha
1
Ali, Faizan
1
Anh Chi Phan
1
Anusree, M. R.
1
Assimakopoulos, Costas
1
Atadil, Hilmi A.
1
Baek, Jooa
1
Baker, Melissa A.
1
Bateman, Patrick J.
1
Beise-Zee, Rian
1
Bhatnagar, Amit
1
Bilgihan, Anil
1
Bogicevic, Vanja
1
Browning, Victoria
1
Bujisic, Milos
1
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International journal of electronic marketing and retailing : IJEMR
Journal of hospitality marketing & management
Journal of retailing and consumer services
234
International journal of hospitality management
193
Journal of business research : JBR
121
The journal of services marketing
107
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
66
Services marketing quarterly
66
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Journal of air transport management
39
Service business
36
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Psychology & marketing
27
International journal of services and operations management
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of service research
25
Journal of strategic marketing
23
European journal of marketing : EJM
22
Journal of retailing
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
Quality management journal : QMJ
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
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ECONIS (ZBW)
100
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1
Does
brand
love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
2
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
3
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
4
Young adults' perceptions of online service quality
Mohd-Any, Amrul Asraf
;
Mahdzan, Nurul Shahnaz
; …
- In:
International journal of electronic marketing and …
7
(
2016
)
2
,
pp. 91-114
Persistent link: https://www.econbiz.de/10011643567
Saved in:
5
Senior citizen satisfaction with restaurant service quality
Lee, Timothy Jeonglyeol
;
Cho, Hwaim
;
Ahn, Tae-hong
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 215-226
Persistent link: https://www.econbiz.de/10009512707
Saved in:
6
Using a multicriteria approach to identify factors that influence e-tailing service quality
Freitas, André Luís Policani
;
Santos, Ana Carla de …
- In:
International journal of electronic marketing and …
10
(
2019
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10012036978
Saved in:
7
Complaining in cyberspace : the motives and forms of hotel guests' complaints online
Sparks, Beverley
;
Browning, Victoria
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 797-818
Persistent link: https://www.econbiz.de/10008701698
Saved in:
8
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
9
Predictors and outcomes of perceived image of restaurant innovativeness in fine-dining restaurants
Jin, Naehyun Paul
;
Goh, Ben
;
Huffman, Lynn
;
Yuan, Jingxue
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 457-485
Persistent link: https://www.econbiz.de/10011349996
Saved in:
10
The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada
;
Wu, Corrine
;
Tsai, Henry
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
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