Young adults' perceptions of online service quality
Year of publication: |
2016
|
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Authors: | Mohd-Any, Amrul Asraf ; Mahdzan, Nurul Shahnaz ; Valinejad, Hassan |
Published in: |
International journal of electronic marketing and retailing : IJEMR. - Olney, Bucks. : Inderscience Enterprises Ltd., ISSN 1741-1025, ZDB-ID 2193368-6. - Vol. 7.2016, 2, p. 91-114
|
Subject: | young adults | online shopping | e-service quality | e-satisfaction | e-loyalty | Malaysia | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Jugendliche | Youth | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce | Website |
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