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Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara; Moizer, Peter; Pettinicchio, Angela - In: The service industries journal 30 (2010) 3/4, pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
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The effects of the provision of consulting services on audit reporting quality
Willoughby, Michael; Carmona, Pedro; Momparler, Alexandre - In: The service industries journal 32 (2012) 3/4, pp. 411-429
Persistent link: https://www.econbiz.de/10009510679
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Scenes from a marriage : bancassurance and litigation with clients in the Italian market
Auricchio, Marta; Bracale, Alessandro; Imposimato, Sara; … - 2023
Persistent link: https://www.econbiz.de/10014371941
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Retail service quality as a key activator of grocery store loyalty
Martinelli, Elisa; Balboni, Bernardo - In: The service industries journal 32 (2012) 14, pp. 2233-2247
Persistent link: https://www.econbiz.de/10009620195
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La qualità dei servizi pubblici in Italia
Bripi, Francesco; Carmignani, Amanda; Giordano, Raffaela - 2011
Persistent link: https://www.econbiz.de/10009540650
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Measuring the performance of local governments : evidence from mystery calls
Giacomelli, Silvia; Tonello, Marco - 2015
Persistent link: https://www.econbiz.de/10011821269
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The evolution of bad debt in Italy during the global financial crisis and the sovereign debt crisis : a counterfactual analysis
Notarpietro, Alessandro; Rodano, Lisa - 2016
Persistent link: https://www.econbiz.de/10011844015
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Brand equity heterogeneity among strategic groups in service franchising
Chen, Yi-min; Su, Chien-tai - In: The service industries journal 34 (2014) 9/10, pp. 867-884
Persistent link: https://www.econbiz.de/10010391806
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Linking service climate to customer loyalty
Wang, Mei-ling - In: The service industries journal 35 (2015) 7/8, pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
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The impact of service innovation on firm performance
Lei, Lin - In: The service industries journal 33 (2013) 15/16, pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409