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The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy; Law, Rob; Wen, Ivan - In: International journal of hospitality management 27 (2008) 3, pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
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Customers’ perceptions of service quality : do servers’ age stereotypes matter?
Luoh, Hsiang-fei; Tsaur, Sheng-hshiung - In: International journal of hospitality management 30 (2011) 2, pp. 283-289
Persistent link: https://www.econbiz.de/10008907646
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Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations
Jeong, EunHa; Jang, Soocheong - In: International journal of hospitality management 30 (2011) 2, pp. 356-366
Persistent link: https://www.econbiz.de/10008908379
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Restaurant consumers repeat patronage : a service quality concern
Barber, Nelson; Goodman, Raymond J.; Goh, Ben K. - In: International journal of hospitality management 30 (2011) 2, pp. 329-336
Persistent link: https://www.econbiz.de/10008908386
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The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min - In: International journal of hospitality management 28 (2009) 3, pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
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Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu; Ye, Haobin; Bai, Billy; Wang, Wei Heng - In: International journal of hospitality management 46 (2015), pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
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Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.; Raab, Carola; Tanford, Sarah - In: International journal of hospitality management 46 (2015), pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
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Perceptions of intergroup tipping differences, discriminatory service, and tip earnings among restaurant servers
Brewster, Zachary W. - In: International journal of hospitality management 46 (2015), pp. 15-25
Persistent link: https://www.econbiz.de/10011302007
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Impact of hotel website quality on online booking intentions : eTrust as a mediator
Wang, Liang; Law, Chun Hung Roberts; Denizci Guillet, Basak - In: International journal of hospitality management 47 (2015), pp. 108-115
Persistent link: https://www.econbiz.de/10011312540
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The role of frequency of patronage and service quality of all-you-can-eat buffet restaurant : a perspective of socio-economic and demographic characteristics of African American co...
Oyewole, Philemon - In: International journal of hospitality management 34 (2013), pp. 202-213
Persistent link: https://www.econbiz.de/10009766700