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Scenes from a marriage : bancassurance and litigation with clients in the Italian market
Auricchio, Marta; Bracale, Alessandro; Imposimato, Sara; … - 2023
Persistent link: https://www.econbiz.de/10014371941
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La qualità dei servizi pubblici in Italia
Bripi, Francesco; Carmignani, Amanda; Giordano, Raffaela - 2011
Persistent link: https://www.econbiz.de/10009540650
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Measuring the performance of local governments : evidence from mystery calls
Giacomelli, Silvia; Tonello, Marco - 2015
Persistent link: https://www.econbiz.de/10011821269
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The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy; Law, Rob; Wen, Ivan - In: International journal of hospitality management 27 (2008) 3, pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
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The interaction of major resources and their influence on waiting times in a multi-stage restaurant
Hwang, Johye; Lambert, Carolyn U. - In: International journal of hospitality management 27 (2008) 4, pp. 541-551
Persistent link: https://www.econbiz.de/10003860306
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Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh; Brun, Isabelle; Morales Alvarez, Miguel - In: International journal of hospitality management 27 (2008) 4, pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
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Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik; Lee, Jin-soon; Lee, Choong-Ki - In: International journal of hospitality management 29 (2010) 2, pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
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Customers’ perceptions of service quality : do servers’ age stereotypes matter?
Luoh, Hsiang-fei; Tsaur, Sheng-hshiung - In: International journal of hospitality management 30 (2011) 2, pp. 283-289
Persistent link: https://www.econbiz.de/10008907646
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Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude : a gender-difference approach
Kwun, David Joon-wuk - In: International journal of hospitality management 30 (2011) 2, pp. 252-261
Persistent link: https://www.econbiz.de/10008907670
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Towards strategic intent : perceptions of disability service provision amongst hotel accommodation managers
Darcy, Simon; Pegg, Shane - In: International journal of hospitality management 30 (2011) 2, pp. 468-476
Persistent link: https://www.econbiz.de/10008908361