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~isPartOf:"International journal of hospitality management"
~isPartOf:"Springer eBook Collection"
~subject:"Service quality"
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Service quality
Beziehungsmarketing
332
Relationship marketing
332
Organisatorischer Wandel
187
Organizational change
187
Consumer behaviour
184
Konsumentenverhalten
184
Kundenzufriedenheit
149
Customer satisfaction
148
Dienstleistungsqualität
134
Hotel industry
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Digitalisierung
69
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Jang, Soocheong
5
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Mattila, Anna S.
4
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4
Torres, Edwin N.
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Wong, IpKin Anthony
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2
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Huey Chern Boo
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Lai, Ivan K. W.
2
Lee, Lindsey
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Lehto, Xinran Y.
2
Li, Shuhao
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Liu, Canmian
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Lu, Lu
2
Lyu, Yijing
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Madera, Juan M.
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Melián-González, Santiago
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International journal of hospitality management
Springer eBook Collection
Journal of retailing and consumer services
180
Journal of business research : JBR
110
The journal of services marketing
98
The service industries journal
82
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
52
International journal of contemporary hospitality management
48
Journal of service research : JSR
48
Journal of travel and tourism marketing
44
Service business
43
Journal of service management
38
Cogent business & management
32
Journal of service research
32
The TQM journal : the international review of organizational improvement
32
Tourism management : research, policies, practice
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Industrial marketing management : the international journal for industrial and high-tech firms
26
Journal of strategic marketing
26
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
Total quality management & business excellence
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
International journal of services, economics and management
20
International journal of services and operations management : IJSOM
19
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
Psychology & marketing
18
International journal of electronic marketing and retailing : IJEMR
17
International journal of quality & reliability management
17
European journal of marketing : EJM
16
Journal of marketing
16
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ECONIS (ZBW)
134
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1
Extending the scope of hotel client reactions to employee injustice : hotel employer reviews on the Internet
Melián-González, Santiago
;
Bulchand-Gidumal, Jacques
- In:
International journal of hospitality management
63
(
2017
),
pp. 93-100
Persistent link: https://www.econbiz.de/10011705784
Saved in:
2
The influence of corporate culture and workplace relationship quality on the outsourcing success in hotel firms
Zoghbi-Manrique-de-Lara, Pablo
;
Ting-Ding, Jyh-Ming
- In:
International journal of hospitality management
56
(
2016
),
pp. 66-77
Persistent link: https://www.econbiz.de/10011520952
Saved in:
3
Sexual harassment and proactive customer service performance : the roles of job engagement and sensitivity to interpersonal mistreatment
Li, Yan
;
Chen, Mengyuan
;
Lyu, Yijing
;
Qiu, Canhua
- In:
International journal of hospitality management
54
(
2016
),
pp. 116-126
Persistent link: https://www.econbiz.de/10011474061
Saved in:
4
Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu
;
Wen, Xueqi
;
Paşamehmetoğlu, Ayşın
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
Saved in:
5
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
Saved in:
6
How and when does abusive supervision affect hospitality employees' service sabotage?
Park, Jeongdoo
;
Kim, Hyun Jeong
- In:
International journal of hospitality management
83
(
2019
),
pp. 190-197
Persistent link: https://www.econbiz.de/10012122071
Saved in:
7
How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory
Jiang, Wen
;
Shum, Cass
;
Min, Hyounae
;
Ding, Ye
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014310677
Saved in:
8
Investigating the influence of thriving at work on hotel employees' service performance with the moderating effect of leader-member exchange
Chang, Chen-Chieh
;
Zhuang, Wen-Long
;
Hung, Chien-Wen
; …
- In:
International journal of hospitality management
119
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10015070781
Saved in:
9
Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik
;
Lee, Jin-soon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
Saved in:
10
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
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