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~isPartOf:"International journal of hospitality management"
~isPartOf:"The service industries journal"
~subject:"Arbeitszufriedenheit"
~subject:"USA"
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Arbeitszufriedenheit
USA
Customer satisfaction
539
Kundenzufriedenheit
539
Dienstleistungsqualität
386
Service quality
386
Dienstleistungssektor
306
Service industry
306
Consumer behaviour
282
Konsumentenverhalten
282
Beziehungsmarketing
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Jang, Soocheong
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International journal of hospitality management
The service industries journal
Working paper / National Bureau of Economic Research, Inc.
285
Discussion paper series / IZA
151
Discussion paper / Centre for Economic Policy Research
128
NBER working paper series
92
Applied economics
69
Journal of international money and finance
64
IZA Discussion Papers
63
Discussion paper
55
Journal of business research : JBR
55
LIS Working Paper Series
53
NBER Working Paper
46
The American economic review
46
Economics letters
45
Working paper
45
SpringerLink / Bücher
44
Applied financial economics
40
The journal of services marketing
40
The review of economics and statistics
39
Journal of retailing and consumer services
36
The economic journal : the journal of the Royal Economic Society
36
The international journal of human resource management
36
CESifo working papers
35
The journal of economic history
34
Europäische Hochschulschriften / 5
32
IZA Discussion Paper
31
The journal of finance : the journal of the American Finance Association
31
Journal of money, credit and banking : JMCB
30
Working paper series / European Central Bank
30
LIS working paper series
29
Services marketing quarterly
29
Journal of macroeconomics
28
Economic modelling
27
Industrial marketing management : the international journal for industrial and high-tech firms
27
International journal of contemporary hospitality management
27
ECB Working Paper
26
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
26
European Journal of Marketing
25
Working paper series / Luxembourg Income Study
25
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ECONIS (ZBW)
121
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1
Cruising in the 21st century : who works while others play?
Gibson, Philip
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 42-52
Persistent link: https://www.econbiz.de/10003666322
Saved in:
2
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
3
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
4
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
5
Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events
Zhu, Hong
;
Lyu, Yijing
;
Deng, Xincai
;
Ye, Yijiao
- In:
International journal of hospitality management
64
(
2017
),
pp. 62-72
Persistent link: https://www.econbiz.de/10011731682
Saved in:
6
Customer mistreatment and employee well-being : a daily diary study of recovery mechanisms for frontline restaurant employees in a hotel
Fu, Yang
;
Lu, Mengqian
;
Huang, Xiaoyu
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012389407
Saved in:
7
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
8
The service industry research imperative
Beyers, William B.
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 657-682
Persistent link: https://www.econbiz.de/10009510650
Saved in:
9
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
10
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
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