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~isPartOf:"International journal of hospitality management"
~person:"DiPietro, Robin B."
~person:"Wang, Xingyu"
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Dienstleistungsqualität
7
Service quality
7
Customer satisfaction
4
Kundenzufriedenheit
4
Beschwerdemanagement
3
Beziehungsmarketing
3
Complaint management
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Relationship marketing
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Service recovery performance
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Consumer behaviour
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Error management
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Hospital
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Anxiety
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Brand experience
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Brand management
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Business logic
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Co-creation
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Customer experience quality
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Customer integration
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Customer role
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Employer-provided training
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Error management training
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Error tolerance
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Event marketing
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Event-Marketing
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Experiential value
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Foodservice
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Gastgewerbe
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DiPietro, Robin B.
Wang, Xingyu
Han, Heesup
11
Jang, Soocheong
11
Mattila, Anna S.
10
Wong, IpKin Anthony
9
Guchait, Priyanko
8
Law, Chun Hung Roberts
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Line, Nathaniel D.
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Lu, Lu
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Madera, Juan M.
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Qu, Hailin
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Kim, Woo Gon
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King, Ceridwyn
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Lee, Jin-soon
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Lee, Lindsey
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Lynn, Michael
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Pizam, Abraham
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Sparks, Beverley
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Torres, Edwin N.
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Ye, Yijiao
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Ali, Faizan
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Bilgihan, Anil
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International journal of hospitality management
Accounting & taxation : AT
1
International entrepreneurship and management journal
1
International journal of contemporary hospitality management
1
International journal of process management and benchmarking : IJPMB
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
7
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1
Journey to a fond memory : how memorability mediates a dynamic customer experience and its consequent outcomes
Li, Jing
;
Ma, Forest
;
DiPietro, Robin B.
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209276
Saved in:
2
Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu
;
Guchait, Priyanko
;
Do The Khoa
; …
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
Saved in:
3
Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu
;
Wen, Xueqi
;
Paşamehmetoğlu, Ayşın
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
Saved in:
4
Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
5
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
6
Increasing experiential value and relationship quality : an investigation of pop-up dining experiences
Taylor, Scott
;
DiPietro, Robin B.
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
74
(
2018
),
pp. 45-56
Persistent link: https://www.econbiz.de/10011924599
Saved in:
7
An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
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