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Cognitive, affective, conative, and action loyalty : testing the impact of inertia
Han, Heesup; Kim, Yunhi; Kim, Eui-keun - In: International journal of hospitality management 30 (2011) 4, pp. 1008-1019
Persistent link: https://www.econbiz.de/10009242045
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Multi-dimensions of patrons' emotional experiences in upscale restaurants and their role in loyalty formation : emotion scale improvement
Han, Heesup; Jeong, Chul - In: International journal of hospitality management 32 (2013), pp. 59-70
Persistent link: https://www.econbiz.de/10009717672
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Personality, satisfaction, image, ambience, and loyalty : testing their relationships in the hotel industry
Jani, Dev; Han, Heesup - In: International journal of hospitality management 37 (2014), pp. 11-20
Persistent link: https://www.econbiz.de/10010354251
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Influence of environmental stimuli on hotel customer emotional loyalty response: Testing the moderating effect of the big five personality factors
Jani, Dev; Han, Heesup - In: International journal of hospitality management 44 (2015), pp. 48-57
Persistent link: https://www.econbiz.de/10010501239
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Hotel privacy management and guest trust building : a relational signaling perspective
Moon, Hyoungeun; Yu, Jongsik; Chua, Bee-Lia; Han, Heesup - In: International journal of hospitality management 102 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013185279
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The theory of repurchase decision-making (TRD) : identifying the critical factors in the post-purchase decision-making process
Han, Heesup; Ryu, Kisang - In: International journal of hospitality management 31 (2012) 3, pp. 786-797
Persistent link: https://www.econbiz.de/10009544307
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Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup; Kim, Wansoo; Hyun, Sunghyup Sean - In: International journal of hospitality management 30 (2011) 3, pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
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New or repeat customers : how does physical environment influence their restaurant experience?
Ryu, Kisang; Han, Heesup - In: International journal of hospitality management 30 (2011) 3, pp. 599-611
Persistent link: https://www.econbiz.de/10009130570
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Nature based solutions and customer retention strategy : eliciting customer well-being experiences and self-rated mental health
Han, Heesup; Yu, Jongsik; Hyun, Sunghyup Sean - In: International journal of hospitality management 86 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241471
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Experience, brand prestige, perceived value (functional, hedonic, social, and financial), and loyalty among GROCERANT customers
Kim, Seoyoung; Ham, Sunny; Moon, Hyeyoung; Chua, Bee-Lia; … - In: International journal of hospitality management 77 (2019), pp. 169-177
Persistent link: https://www.econbiz.de/10011988497