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~isPartOf:"International journal of hospitality management"
~person:"Kim, Seongseop"
~person:"Wang, Xingyu"
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Dienstleistungsqualität
7
Service quality
7
Customer satisfaction
6
Kundenzufriedenheit
6
Service recovery performance
3
Arbeitsverhalten
2
Arbeitszufriedenheit
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Beschwerdemanagement
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Complaint management
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Consumer behaviour
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Error management
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Hospital
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Hotel industry
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Hotellerie
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Job satisfaction
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Konsumentenverhalten
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Krankenhaus
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Tourism employees
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Tourismusberufe
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Anxiety
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Arbeitskräfte
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Betriebliches Bildungsmanagement
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Beziehungsmarketing
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Brand attachment
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Brand authenticity (BA)
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Brand management
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Brand-value fit (BVF)
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Creativity
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Customer interaction
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Customer service
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Emotion
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Employee retention
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Employee service quality
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Employer-provided training
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Error management training
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Error tolerance
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Experience
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Food
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Kim, Seongseop
Wang, Xingyu
Han, Heesup
11
Jang, Soocheong
11
Mattila, Anna S.
10
Wong, IpKin Anthony
9
Guchait, Priyanko
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Lu, Lu
7
Law, Chun Hung Roberts
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Line, Nathaniel D.
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Zhang, Tingting
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Kim, Woo Gon
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Madera, Juan M.
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Prentice, Catherine
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Qu, Hailin
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So, Kevin Kam Fung
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Altinay, Levent
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Bai, Billy
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Hanks, Lydia
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King, Ceridwyn
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Lee, Jin-soon
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Lee, Lindsey
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Lynn, Michael
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Pizam, Abraham
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Sparks, Beverley
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Torres, Edwin N.
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Yang, Yang
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Ye, Yijiao
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Ali, Faizan
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Bilgihan, Anil
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Chen, Ming-Hsiang
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Cheng, Ching-Chan
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Choi, Hyeyoon
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DiPietro, Robin B.
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Gan, Bernard
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Gursoy, Dogan
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Hyun, Sunghyup Sean
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International journal of hospitality management
Accounting & taxation : AT
1
Journal of hospitality marketing & management
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ECONIS (ZBW)
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1
Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu
;
Guchait, Priyanko
;
Do The Khoa
; …
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
Saved in:
2
Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu
;
Wen, Xueqi
;
Paşamehmetoğlu, Ayşın
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
Saved in:
3
Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
4
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
5
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
6
A multilevel synthesis of subjective and objective measures of foodservices in the experience process
Wen, Huijun
;
Wong, IpKin Anthony
;
Kim, Seongseop
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328008
Saved in:
7
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
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