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~isPartOf:"International journal of hospitality management"
~person:"Lu, Lu"
~person:"Wang, Xingyu"
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Dienstleistungsqualität
10
Service quality
10
Customer satisfaction
5
Kundenzufriedenheit
5
Consumer behaviour
4
Konsumentenverhalten
4
Beschwerdemanagement
3
Complaint management
3
Service recovery performance
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Arbeitsverhalten
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Arbeitszufriedenheit
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Beziehungsmarketing
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Customer service
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Error management
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Gastgewerbe
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Gastronomie
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Hospital
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Hospitality industry
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Hotel industry
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Hotellerie
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Job satisfaction
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Krankenhaus
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Kundenservice
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Relationship marketing
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Restaurant industry
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Viral marketing
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Virales Marketing
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Work behaviour
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Airbnb
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Airline
1
Airlines
1
Anxiety
1
Arbeitskräfte
1
Attribution
1
Betriebliches Bildungsmanagement
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Brand
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Brand evaluation
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Lu, Lu
Wang, Xingyu
Han, Heesup
11
Jang, Soocheong
11
Mattila, Anna S.
10
Wong, IpKin Anthony
9
Guchait, Priyanko
8
Law, Chun Hung Roberts
6
Line, Nathaniel D.
6
Zhang, Tingting
6
Madera, Juan M.
5
Prentice, Catherine
5
Qu, Hailin
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So, Kevin Kam Fung
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Altinay, Levent
4
Bai, Billy
4
Brewster, Zachary W.
4
Hanks, Lydia
4
Kim, Woo Gon
4
King, Ceridwyn
4
Lee, Jin-soon
4
Lee, Lindsey
4
Lynn, Michael
4
Pizam, Abraham
4
Sparks, Beverley
4
Torres, Edwin N.
4
Ye, Yijiao
4
Ali, Faizan
3
Bilgihan, Anil
3
Chen, Ming-Hsiang
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Cheng, Ching-Chan
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DiPietro, Robin B.
3
Gursoy, Dogan
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Heo, Cindy Yoonjoung
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Hyun, Sunghyup Sean
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Ivanov, Stanislav
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Karatepe, Osman M.
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Kim, Haemi
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International journal of hospitality management
Accounting & taxation : AT
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
10
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1
Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu
;
Guchait, Priyanko
;
Do The Khoa
; …
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
Saved in:
2
Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu
;
Wen, Xueqi
;
Paşamehmetoğlu, Ayşın
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
Saved in:
3
Leveraging "human-likeness" of robotic service at restaurants
Lu, Lu
;
Zhang, Pei
;
Zhang, Tingting
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495033
Saved in:
4
Service encounter value and online engagement behaviors
Zhang, Tingting
;
Zhang, Pei
;
Lu, Lu
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
Saved in:
5
Drivers of hotel employee's voice behavior : a moderated mediation model
Lu, Allan Cheng Chieh
;
Lu, Lu
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241358
Saved in:
6
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
7
Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
8
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
9
Social servicescape's impact on customer perceptions of the hospitality brand : the role of branded social cues
Garmaroudi, Saeed Andaji
;
King, Ceridwyn
;
Lu, Lu
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012435849
Saved in:
10
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
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