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Exploring employees' perceptions of costs and benefits of unionization in the hospitality industry
Jung, InHaeng Noah; Sharma, Amit; Mattila, Anna S. - In: International journal of hospitality management 87 (2020), pp. 1-4
Persistent link: https://www.econbiz.de/10012241953
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The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin; Mattila, Anna S. - In: International journal of hospitality management 29 (2010) 3, pp. 432-436
Persistent link: https://www.econbiz.de/10003983146
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Other consumers in service encounters : a script theoretical perspective
Miao, Li; Mattila, Anna S.; Mount, Dan - In: International journal of hospitality management 30 (2011) 4, pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
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Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing; Mattila, Anna S. - In: International journal of hospitality management 49 (2015), pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
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How does social distance impact customers' complaint intentions? : a cross-cultural examination
Fan, Alei; Mattila, Anna S.; Zhao, Xinyuan - In: International journal of hospitality management 47 (2015), pp. 25-34
Persistent link: https://www.econbiz.de/10011312551
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The attributes of a cruise ship that influence the decision making of cruisers and potential cruisers
Xie, Hui; Kerstetter, Deborah L.; Mattila, Anna S. - In: International journal of hospitality management 31 (2012) 1, pp. 152-159
Persistent link: https://www.econbiz.de/10009406143
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Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo; Mattila, Anna S.; Tan, Ching Yeng - In: International journal of hospitality management 35 (2013), pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
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Territoriality revisited : other customer's perspective
Wu, Luorong; Mattila, Anna S.; Han, Juyeon - In: International journal of hospitality management 38 (2014), pp. 48-56
Persistent link: https://www.econbiz.de/10010364586
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Improving consumer satisfaction in green hotels : the roles of perceived warmth, perceived competence, and CSR motive
Gao, Yixing; Mattila, Anna S. - In: International journal of hospitality management 42 (2014), pp. 20-31
Persistent link: https://www.econbiz.de/10010410812
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A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research
Gao, Yixing; Mattila, Anna S.; Lee, Seoki - In: International journal of hospitality management 54 (2016), pp. 107-115
Persistent link: https://www.econbiz.de/10011474057