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~isPartOf:"International journal of hospitality management"
~person:"Paul, Justin"
~person:"Wang, Xingyu"
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Dienstleistungsqualität
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Service quality
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Kundenzufriedenheit
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Beschwerdemanagement
3
Complaint management
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Paul, Justin
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International journal of hospitality management
Journal of retailing and consumer services
4
Accounting & taxation : AT
1
International Journal of Bank Marketing
1
International journal of contemporary hospitality management
1
Journal of business research : JBR
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Journal of strategic marketing
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Technovation : the international journal of technological innovation, entrepreneurship and technology management
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ECONIS (ZBW)
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1
A new conceptual model for international franchising
Rosado-Serrano, Alexander
;
Paul, Justin
- In:
International journal of hospitality management
75
(
2018
),
pp. 179-188
Persistent link: https://www.econbiz.de/10011944998
Saved in:
2
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
3
Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu
;
Guchait, Priyanko
;
Do The Khoa
; …
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
Saved in:
4
Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu
;
Wen, Xueqi
;
Paşamehmetoğlu, Ayşın
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
Saved in:
5
Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
6
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
7
Eco-friendly hotel stay and environmental attitude : a value-attitude-behaviour perspective
Sadiq, Mohd
;
Adil, Mohd
;
Paul, Justin
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013266151
Saved in:
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