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Situational influences on the evaluation of other-customer failure
Huang, Wen Hsien; Wang, Yi-ching - In: International journal of hospitality management 36 (2014), pp. 110-119
Persistent link: https://www.econbiz.de/10010239319
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Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan; Sarkar, Juhi Gahlot; Sreejesh, S. - In: International journal of hospitality management 94 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
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Guest satisfaction & dissatisfaction in luxury hotels : an application of big data
Panchapakesan Padma; Ahn, Jiseon - In: International journal of hospitality management 84 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012146172
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Sentimental analysis of Facebook reviews : does hospitality matter in senior living?
Zhong, Yun Ying; Zhang, Tingting; Ronzoni, Giulio - In: International journal of hospitality management 112 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014334428
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Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu; Ye, Haobin; Bai, Billy; Wang, Wei Heng - In: International journal of hospitality management 46 (2015), pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
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The cross-impact of network externalities on relationship quality in exhibition sector
Lai, Ivan K. W. - In: International journal of hospitality management 48 (2015), pp. 52-67
Persistent link: https://www.econbiz.de/10011341601
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CSR and customer loyalty : the roles of trust, customer identification with the company and satisfaction
Martínez, Patricia; Rodríguez del Bosque, Ignacio A. - In: International journal of hospitality management 35 (2013), pp. 89-99
Persistent link: https://www.econbiz.de/10010225848
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The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty
Gao, Bo Wendy; Lai, Ivan K. W. - In: International journal of hospitality management 44 (2015), pp. 38-47
Persistent link: https://www.econbiz.de/10010501241
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Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong; Prentice, Catherine; He, Wei - In: International journal of hospitality management 40 (2014), pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
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Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior
Tajeddini, Kayhan; Mostafa Rasoolimanesh, S.; Gamage, … - In: International journal of hospitality management 96 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012585666