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~isPartOf:"International journal of hospitality management"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
723
Konsumentenverhalten
723
Gastronomie
258
Restaurant industry
258
Hotel industry
199
Hotellerie
199
Service quality
193
Customer satisfaction
184
Kundenzufriedenheit
184
Beziehungsmarketing
164
Relationship marketing
164
Brand management
79
Markenführung
79
Emotion
78
Viral marketing
66
Virales Marketing
66
Brand image
64
Markenimage
64
USA
54
United States
54
Food
52
Internet marketing
51
Online-Marketing
51
Lebensmittel
50
Online retailing
42
Online-Handel
42
Coronavirus
41
Confidence
37
Vertrauen
37
Perception
35
Satisfaction
35
Wahrnehmung
35
Brand
33
Customer service
33
Kundenservice
33
Markenartikel
31
Personality psychology
31
Persönlichkeitspsychologie
31
Corporate Social Responsibility
30
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1
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Article
193
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193
Aufsatz in Zeitschrift
193
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English
193
Author
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Han, Heesup
8
Line, Nathaniel D.
6
Jang, Soocheong
5
Hanks, Lydia
4
Lu, Lu
4
Mattila, Anna S.
4
Zhang, Tingting
4
Ali, Faizan
3
Bilgihan, Anil
3
Brewster, Zachary W.
3
Gursoy, Dogan
3
Hyun, Sunghyup Sean
3
Law, Chun Hung Roberts
3
Miao, Li
3
Torres, Edwin N.
3
Wei, Wei
3
Wong, IpKin Anthony
3
Xie, Lishan
3
Xu, Xun
3
Zhang, Lu
3
Altinay, Levent
2
Back, Robin M.
2
Bai, Billy
2
Bonn, Mark Andrew
2
Bufquin, Diego
2
Cho, Meehee
2
Choi, Hyeyoon
2
Chua, Bee-Lia
2
Chung, Namho
2
DiPietro, Robin B.
2
Fan, Alei
2
He, Zeya
2
Hua, Nan
2
Huey Chern Boo
2
Jeong, EunHa
2
Jeong, Miyoung
2
Khoo-Lattimore, Catheryn
2
Kim, Eojina
2
Kim, Seongseop
2
Kim, Wansoo
2
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International journal of hospitality management
Journal of retailing and consumer services
234
Journal of business research : JBR
121
The journal of services marketing
107
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
66
Services marketing quarterly
66
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of air transport management
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Psychology & marketing
27
International journal of services and operations management
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of service research
25
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
Quality management journal : QMJ
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
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ECONIS (ZBW)
193
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193
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date (oldest first)
1
Unveiling the dynamics between consumer
brand
engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of
brand
reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
2
Social servicescape's impact on customer perceptions of the hospitality
brand
: the role of branded social cues
Garmaroudi, Saeed Andaji
;
King, Ceridwyn
;
Lu, Lu
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012435849
Saved in:
3
Antecedents and consequences of
brand
equity : evidence from Starbucks coffee
brand
Ren, YuXuan
;
Choe, Yunseon
;
Song, Hak-jun
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013482336
Saved in:
4
Food delivery application quality in customer
brand
loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
5
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
6
Positive emotions and behavioral intentions of customers in full-service restaurants : does aesthetic labor matter?
Tsaur, Sheng-Hshiung
;
Luoh, Hsiang-Fei
;
Syue, Shao-Syun
- In:
International journal of hospitality management
51
(
2015
),
pp. 115-126
Persistent link: https://www.econbiz.de/10011413953
Saved in:
7
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun
;
Li, Yibai
- In:
International journal of hospitality management
55
(
2016
),
pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
Saved in:
8
The effect of customization and gender on customers' attitude
Wolf, Alana
;
Zhang, Lu
- In:
International journal of hospitality management
56
(
2016
),
pp. 28-32
Persistent link: https://www.econbiz.de/10011520935
Saved in:
9
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
10
Guests' perceptions of emotionally expressive and non-expressive service providers within the hospitality context
Christou, P.
;
Avloniti, A.
;
Farmaki, A.
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 152-162
Persistent link: https://www.econbiz.de/10011981841
Saved in:
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