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~isPartOf:"International journal of hospitality management"
~subject:"Hotel industry"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Hotel industry
Customer satisfaction
355
Kundenzufriedenheit
355
Dienstleistungsqualität
239
Service quality
239
Consumer behaviour
206
Konsumentenverhalten
206
Hotellerie
148
Beziehungsmarketing
146
Relationship marketing
146
Gastronomie
104
Restaurant industry
104
Customer service
70
Kundenservice
70
Hospitality industry
69
Bibliometrics
68
Bibliometrie
68
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68
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Tourismuswirtschaft
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Virales Marketing
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Tourismusberufe
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Han, Heesup
9
Law, Chun Hung Roberts
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Hyun, Sunghyup Sean
5
Xu, Xun
4
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4
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3
Mattila, Anna S.
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Lee, Seoki
2
Li, Shuhao
2
Line, Nathaniel D.
2
Melián-González, Santiago
2
Miao, Li
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Nunkoo, Robin
2
Phillips, Paul
2
Sainaghi, Ruggero
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Schuckert, Markus
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1
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1
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1
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International journal of hospitality management
International journal of contemporary hospitality management
62
Journal of hospitality marketing & management
50
Tourism management : research, policies, practice
37
Journal of travel and tourism marketing
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
23
The service industries journal
13
Tourism management perspectives : TMP
13
Journal of hospitality and tourism insights
12
Journal of retailing and consumer services
10
Tourism and hospitality research : the surrey quarterly review
10
Tourism analysis : an interdisciplinary tourism & hospitality journal
9
International journal of leisure and tourism marketing : IJLTM
8
Tourism economics : the business and finance of tourism and recreation
7
Journal for global business advancement : JGBA
6
Enlightening tourism : ET ; a pathmaking journal
5
International journal of services and operations management : IJSOM
5
International journal of services, economics and management
5
Journal of Islamic marketing
5
Journal of business research : JBR
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
The journal of services marketing
5
Tourism and hospitality research : THR
5
Administrative Sciences : open access journal
4
Information technology & tourism
4
International journal of business and economics
4
Journal of revenue and pricing management
4
Journal of vacation marketing : an international journal
4
Tourism review : the official journal of the AIEST
4
Economic research
3
International journal of productivity and quality management : IJPQM
3
International journal of technology marketing : IJTMkt
3
Inventi impact: service sector
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of vacation marketing
3
The IUP journal of marketing management : IJMM
3
The international journal of human resource management
3
Total quality management & business excellence
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism review
3
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ECONIS (ZBW)
148
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1
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
2
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
3
Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels
Chen, Kaung-hwa
;
Liu, Hsiou-hsiang
;
Chang, Feng-hsiang
- In:
International journal of hospitality management
35
(
2013
),
pp. 122-132
Persistent link: https://www.econbiz.de/10010225832
Saved in:
4
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
5
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
6
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
7
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
8
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
9
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
10
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
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