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Understanding the dimensions of customer relationships in the hotel and restaurant industries
Hyun, Sunghyup Sean; Perdue, Richard R. - In: International journal of hospitality management 64 (2017), pp. 73-84
Persistent link: https://www.econbiz.de/10011731687
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Trust and outsourcing : do perceptions of trust influence the retention of outsourcing providers in the hospitality industry?
Leeman, Darin; Reynolds, Dennis - In: International journal of hospitality management 31 (2012) 2, pp. 601-608
Persistent link: https://www.econbiz.de/10009503261
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The cross-impact of network externalities on relationship quality in exhibition sector
Lai, Ivan K. W. - In: International journal of hospitality management 48 (2015), pp. 52-67
Persistent link: https://www.econbiz.de/10011341601
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Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping; Ziqi Liao - In: International journal of hospitality management 35 (2013), pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
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A sustainable franchisor-franchisee relationship model : toward the franchise win-win theory
Jang, Soocheong; Park, Kwangmin - In: International journal of hospitality management 76 (2019) 2, pp. 13-24
Persistent link: https://www.econbiz.de/10011982068
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Contingent effects of close relationships with suppliers upon independent restaurant product development : a social capital perspective
Cho, Meehee; Bonn, Mark Andrew; Giunipero, Larry; … - In: International journal of hospitality management 67 (2017), pp. 154-162
Persistent link: https://www.econbiz.de/10011785186
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An interactive service recovery framework combining demand and supply approaches
Jin, Dan; DiPietro, Robin B.; Kim, Kawon Kathy; Meng, Fang - In: International journal of hospitality management 109 (2023), pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
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From broadway to the Bistro : partnering with the arts to attract upscale customers
McCleary, Ken W.; Lattimer, Charles L.; Clemenz, Candice E. - In: International journal of hospitality management 27 (2008) 2, pp. 197-203
Persistent link: https://www.econbiz.de/10003687386
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The managed heart : the structural analysis of the stressor-strain relationship and customer orientation among emotional labor workers in Korean hotels
Lee, Gyehee; Kim, Taegoo; Shin, Seok Ho; Oh, Ick Keun - In: International journal of hospitality management 31 (2012) 4, pp. 1067-1082
Persistent link: https://www.econbiz.de/10009566949
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How can integrated marketing communications and advanced technology influence the creation of customer-based brand equity? : evidence from the hospitality industry
Šerić, Maja; Gil Saura, Irene; Ruiz-Molina, María Eugenia - In: International journal of hospitality management 39 (2014), pp. 144-156
Persistent link: https://www.econbiz.de/10010389390