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~isPartOf:"International journal of hospitality management"
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Service quality
436
Dienstleistungsqualität
435
Customer satisfaction
230
Kundenzufriedenheit
230
Consumer behaviour
217
Konsumentenverhalten
217
Hotel industry
148
Hotellerie
148
Beziehungsmarketing
131
Relationship marketing
131
Gastronomie
111
Restaurant industry
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Hospital
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Krankenhaus
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Customer service
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Kundenservice
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Emotion
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Beschwerdemanagement
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Complaint management
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Arbeitsverhalten
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Work behaviour
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Arbeitszufriedenheit
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Tourismusberufe
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Robot
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Roboter
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Han, Heesup
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Jang, Soocheong
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Mattila, Anna S.
10
Guchait, Priyanko
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7
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Law, Chun Hung Roberts
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Line, Nathaniel D.
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Zhang, Tingting
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5
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Qu, Hailin
5
Sparks, Beverley
5
Bai, Billy
4
Brewster, Zachary W.
4
Hanks, Lydia
4
Kim, Hyun Jeong
4
King, Ceridwyn
4
Lee, Jin-soon
4
Lee, Lindsey
4
Lynn, Michael
4
Min, Hyounae
4
Park, Jeongdoo
4
Pizam, Abraham
4
Torres, Edwin N.
4
Wang, Xingyu
4
Yang, Yang
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Ye, Yijiao
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Ali, Faizan
3
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3
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International journal of hospitality management
NBER working paper series
824
Working paper / National Bureau of Economic Research, Inc.
710
NBER Working Paper
686
Discussion paper series / IZA
581
Journal of business research : JBR
389
Journal of retailing and consumer services
362
Economics of education review
359
IZA Discussion Paper
348
The service industries journal
314
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
257
Applied economics
246
SpringerLink / Bücher
218
The journal of services marketing
216
CESifo working papers
213
The journal of technology transfer
211
Working paper
198
Discussion paper / Centre for Economic Policy Research
182
International journal of contemporary hospitality management
177
Technological forecasting & social change : an international journal
177
Auditing : a journal of practice & theory
175
Applied economics letters
173
Tourism management : research, policies, practice
171
Research policy : policy, management and economic studies of science, technology and innovation
170
IZA Discussion Papers
169
Journal of marketing for higher education
169
The TQM journal : the international review of organizational improvement
158
Journal of air transport management
156
Policy research working paper : WPS
155
Services marketing quarterly
154
World Bank E-Library Archive
152
European journal of operational research : EJOR
148
Journal of hospitality marketing & management
148
Cogent business & management
145
OECD Environment Statistics
142
Journal of Services Marketing
141
Spudai : oikonomikai, koinōnikai, technikai ; periodikē ekdosis tēs en Peiraiei Anotātēs Biomēchanikēs Scholēs
139
Administrative Sciences : open access journal
138
Discussion paper
138
International journal of quality & reliability management
137
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ECONIS (ZBW)
458
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458
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1
Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude : a gender-difference approach
Kwun, David Joon-wuk
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 252-261
Persistent link: https://www.econbiz.de/10008907670
Saved in:
2
Campus foodservice experiences and student wellbeing : an integrative review for design and service interventions
Lugosi, Peter
- In:
International journal of hospitality management
83
(
2019
),
pp. 229-235
Persistent link: https://www.econbiz.de/10012122082
Saved in:
3
Developing and validating a multidimensional quality scale for mega-events
Lee, Jin-soo
;
Lee, Choong-Ki
;
Park, Chang-kyu
- In:
International journal of hospitality management
43
(
2014
),
pp. 121-131
Persistent link: https://www.econbiz.de/10010427927
Saved in:
4
Effective restaurant rating scale development and a mystery shopper evaluation approach
Liu, Chih-hsing
;
Su, Ching-shu
;
Gan, Bernard
;
Chou, …
- In:
International journal of hospitality management
43
(
2014
),
pp. 53-64
Persistent link: https://www.econbiz.de/10010427933
Saved in:
5
Construction of a service quality scale for the online food delivery industry
Cheng, Ching-Chan
;
Chang, Ya-Yuan
;
Chen, Cheng-Ta
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012547904
Saved in:
6
Satisfaction measures with monetary and non-monetary components : hotel’s overall scores
Nicolau, Juan Luis
;
Mellinas, Juan Pedro
; …
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241793
Saved in:
7
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
8
Less is more : a new insight for measuring service quality of green hotels
Lee, Wen-Hwa
;
Cheng, Ching-Chan
- In:
International journal of hospitality management
68
(
2018
),
pp. 32-40
Persistent link: https://www.econbiz.de/10011811129
Saved in:
9
Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
Saved in:
10
Measuring the experience of hospitality : scale development and validation
Pijls, Ruth
;
Groen, Brenda H.
;
Galetzka, Mirjam
;
Pruyn, Ad
- In:
International journal of hospitality management
67
(
2017
),
pp. 125-133
Persistent link: https://www.econbiz.de/10011785179
Saved in:
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