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Applying loss aversion to assess the effect of customers' asymmetric response to service quality on post-dining behavioral intentions : an empirical survey in the restaurant sector
Chang, Kuo-chien; Chen, Mu-Chen; Hsu, Chia-lin - In: International journal of hospitality management 29 (2010) 4, pp. 620-631
Persistent link: https://www.econbiz.de/10008758180
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The effects of customer-centricity in hospitality
Inversini, Alessandro; De Carlo, Manuela; Masiero, Lorenzo - In: International journal of hospitality management 86 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012241494
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Accounting for customer satisfaction in measuring hotel efficiency : evidence from the US hotel industry
Assaf, A. Georges; Magnini, Vincent - In: International journal of hospitality management 31 (2012) 3, pp. 642-647
Persistent link: https://www.econbiz.de/10009544329
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Market structure and demand-side substitutability of chained urban hotel segments
Graf, Nicolas S. - In: International journal of hospitality management 30 (2011) 1, pp. 82-90
Persistent link: https://www.econbiz.de/10008821984
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Does bureaucracy kill individual initiative? : the impact of structure on organizational citizenship behavior in the hospitality industry
Raub, Steffen - In: International journal of hospitality management 27 (2008) 2, pp. 179-186
Persistent link: https://www.econbiz.de/10003687382
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Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh; Tukamushaba, Eddy Kurobuza - In: International journal of hospitality management 45 (2015), pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
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The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy; Law, Rob; Wen, Ivan - In: International journal of hospitality management 27 (2008) 3, pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
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The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang; Han, Heesup; Kim, Tae Hee - In: International journal of hospitality management 27 (2008) 3, pp. 459-469
Persistent link: https://www.econbiz.de/10003742825
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Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
Kim, Woo Gon; Ng, Christy Yen Nee; Kim, Yen-soon - In: International journal of hospitality management 28 (2009) 1, pp. 10-17
Persistent link: https://www.econbiz.de/10003798132
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The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin; Mattila, Anna S. - In: International journal of hospitality management 29 (2010) 3, pp. 432-436
Persistent link: https://www.econbiz.de/10003983146