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Job standardization and service quality : the mediating role of prosocial service behaviors
Tsaur, Sheng-hshiung; Wang, Chih-hung; Yen, Chang-hua; … - In: International journal of hospitality management 40 (2014), pp. 130-138
Persistent link: https://www.econbiz.de/10010388570
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Customers’ perceptions of service quality : do servers’ age stereotypes matter?
Luoh, Hsiang-fei; Tsaur, Sheng-hshiung - In: International journal of hospitality management 30 (2011) 2, pp. 283-289
Persistent link: https://www.econbiz.de/10008907646
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The burden of esthetic labor on front-line employees in hospitality industry
Tsaur, Sheng-hshiung; Tang, Wei-hsin - In: International journal of hospitality management 35 (2013), pp. 19-27
Persistent link: https://www.econbiz.de/10010225941
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Organizational culture on customer delight in the hospitality industry
Kao, Chiu-Ying; Tsaur, Sheng-Hshiung; Wu, Tsung-Chiung - In: International journal of hospitality management 56 (2016), pp. 98-108
Persistent link: https://www.econbiz.de/10011521555
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Job stress and well-being of female employees in hospitality : the role of regulatory leisure coping styles
Tsaur, Sheng-hshiung; Tang, Ya-yun - In: International journal of hospitality management 31 (2012) 4, pp. 1038-1044
Persistent link: https://www.econbiz.de/10009566961
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Positive emotions and behavioral intentions of customers in full-service restaurants : does aesthetic labor matter?
Tsaur, Sheng-Hshiung; Luoh, Hsiang-Fei; Syue, Shao-Syun - In: International journal of hospitality management 51 (2015), pp. 115-126
Persistent link: https://www.econbiz.de/10011413953
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Workplace fun and work engagement in tourism and hospitality : the role of psychological capital
Tsaur, Sheng-Hshiung; Hsu, Fu-Sung; Lin, Hsin - In: International journal of hospitality management 81 (2019), pp. 131-140
Persistent link: https://www.econbiz.de/10012128328
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Job stress and well-being of female employees in hospitality: The role of regulatory leisure coping styles
Tsaur, Sheng-Hshiung; Tang, Ya-Yun - In: International journal of hospitality management 31 (2012) 4, pp. 1038-1045
Persistent link: https://www.econbiz.de/10009983821
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Erratum to “Job stress and well-being of female employees in hospitality: The role of regulatory leisure coping styles” [Int. J. Hospit. Manag. 31 (2012) 1038–1044]
Tsaur, Sheng-Hshiung; Tang, Ya-Yun - In: International journal of hospitality management 32 (2013), pp. 302-302
Persistent link: https://www.econbiz.de/10010063519
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Service redundancy : scale development and validation
Yen, Chang-Hua; Tsaur, Sheng-Hshiung; Tsai, Cheng-Hsien - In: International journal of hospitality management 110 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014310658