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Building loyalty through reward programs : the influence of perceptions of fairness and brand attachment
Hwang, Eunmin; Baloglu, Seyhmus; Tanford, Sarah - In: International journal of hospitality management 76 (2019) 1, pp. 19-28
Persistent link: https://www.econbiz.de/10011981828
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Should I book another hotel? : the effects of sickness and ethnicity on customer brand loyalty and positive word of mouth
Leal, Catarina Correia; Ferreira, Aristides Isidoro - In: International journal of hospitality management 91 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012389826
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Impacts of cruise industry corporate social responsibility reputation on customers' loyalty : mediating role of trust and identification
Ahn, Jiseon; Shamim, Amjad; Park, Jungkun - In: International journal of hospitality management 92 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012425029
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How self-gratification and social values shape revisit intention and customer loyalty of Airbnb customers
Tajeddini, Kayhan; Gamage, Thilini Chathurika; Ul … - In: International journal of hospitality management 100 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013266150
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Human baristas and robot baristas : how does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?
Hwang, Jinsoo; Choe, Ja Young; Kim, Heather Markham; … - In: International journal of hospitality management 99 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10013327964
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Transformational leadership, innovation climate, creative self-efficacy and employee creativity : a multilevel study
Jaiswal, Neeraj Kumar; Dhar, Rajib Lochan - In: International journal of hospitality management 51 (2015), pp. 30-41
Persistent link: https://www.econbiz.de/10011413940
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Retaining hotel employees as internal customers : effect of organizational commitment on attitudinal and behavioral loyalty of employees
Yao, Tang; Qiu, Qi; Wei, Yigang - In: International journal of hospitality management 76 (2019) 1, pp. 1-8
Persistent link: https://www.econbiz.de/10011981825
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When do satisfied employees become more committed? : a multilevel investigation of the role of internal service climate
Wong, IpKin Anthony; Ma, Erdan; Suk Ha, Grace Chan; … - In: International journal of hospitality management 82 (2019), pp. 125-135
Persistent link: https://www.econbiz.de/10012121406
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Factors affecting hotel employees' attrition and turnover : application of pull-push-mooring framework
Haldorai, Kavitha; Kim, Woo Gon; Pillai, Souji Gopalakrishna - In: International journal of hospitality management 83 (2019), pp. 46-55
Persistent link: https://www.econbiz.de/10012121960
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Quality culinary workforce competencies for sustainable career development among culinary professionals
Nornazira Suhairom; Aede Hatib Musta'amal; Nor Fadila … - In: International journal of hospitality management 81 (2019), pp. 205-220
Persistent link: https://www.econbiz.de/10012128335