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~isPartOf:"International journal of hospitality management"
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Beziehungsmarketing
280
Relationship marketing
280
Consumer behaviour
171
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171
Customer satisfaction
138
Kundenzufriedenheit
138
Dienstleistungsqualität
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Han, Heesup
17
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Mattila, Anna S.
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Hyun, Sunghyup Sean
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Qu, Hailin
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DiPietro, Robin B.
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Gao, Yixing
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Gursoy, Dogan
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Ha, Jooyeon
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International journal of hospitality management
Journal of business research : JBR
696
Journal of retailing and consumer services
600
SpringerLink / Bücher
434
Industrial marketing management : the international journal for industrial and high-tech firms
423
The journal of services marketing
267
The service industries journal
246
The journal of business & industrial marketing
215
Journal of the Academy of Marketing Science
175
Journal of strategic marketing
170
Journal of service management
151
Journal of service research : JSR
148
International journal of electronic customer relationship management : IJECRM
140
International journal of contemporary hospitality management
130
Journal of marketing
128
Gabler Edition Wissenschaft
126
Journal of travel and tourism marketing
119
Journal of hospitality marketing & management
116
Services marketing quarterly
113
The journal of product & brand management
113
Tourism management : research, policies, practice
112
European journal of marketing : EJM
111
The journal of brand management : an international journal
108
Asia Pacific journal of marketing and logistics
107
Psychology & marketing
106
Journal of retailing
105
Cogent business & management
103
Springer eBook Collection / Business and Economics
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
Service business
96
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
88
European journal of operational research : EJOR
87
The international journal of bank marketing : IJBM
87
International journal of production economics
84
Journal of marketing management : MM
84
Springer eBook Collection
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
79
Journal of service research
77
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ECONIS (ZBW)
299
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1
Automated, human, or semi-automated
service
in restaurants? : an investigation of technology-enabled
service
designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
2
Informing timeshare exchange services on the drivers of customer-driven co-production
Lelo de Larrea, Gabriela
;
Gregory, Amy M.
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012388592
Saved in:
3
Proactivity or passivity? : an investigation of the effect of
service
robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
4
Customer-robot interactions : understanding customer experience with
service
robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
5
Formal versus casual : how do customers respond to
service
robots' uniforms? : the roles of
service
type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
6
What's in a tip? : the creation anf refinement of a restaurant-tipping motivations scale ; a consumer perspective
Whaley, Jeremy E.
;
Douglas, Alecia C.
;
O'Neill, Martin A.
- In:
International journal of hospitality management
37
(
2014
),
pp. 121-130
Persistent link: https://www.econbiz.de/10010354193
Saved in:
7
Making innovation happen through building social capital and scanning environment
Tang, Ta-Wei
- In:
International journal of hospitality management
56
(
2016
),
pp. 56-65
Persistent link: https://www.econbiz.de/10011520944
Saved in:
8
An inter-paradigmatic agenda for research, education and practice in hospitality management
Israeli, Aviad A.
- In:
International journal of hospitality management
42
(
2014
),
pp. 188-191
Persistent link: https://www.econbiz.de/10010410736
Saved in:
9
Commercial hospitality in tourism : a global comparison of what culturally matters
Walters, Gabby
;
Huck, Lukas
;
Robinson, Richard N. S.
; …
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547919
Saved in:
10
Tech-touch balance in the
service
encounter : the impact of supplementary human
service
on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
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