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Willingness to pay in negative restaurant service encounters
Sukhu, Anupama; Bilgihan, Anil; Seo, Soobin - In: International journal of hospitality management 65 (2017), pp. 11-19
Persistent link: https://www.econbiz.de/10011738809
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Should I admit my wrongdoings? : examining stealing thunder in the context of performance evaluations
Guchait, Priyanko; Guzzo, Renata Fernandes; Wang, Xingyu; … - In: International journal of hospitality management 115 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014487562
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Compensation practices in the lodging industry : does top management pay affect corporate performance?
Upneja, Arun; Ozdemir, Ozgur - In: International journal of hospitality management 38 (2014), pp. 30-38
Persistent link: https://www.econbiz.de/10010364597
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Negative reviews : formation, spread, and halt of opportunistic behavior
Salehi-Esfahani, Saba; Ozturk, Ahmet Bulent - In: International journal of hospitality management 74 (2018), pp. 138-146
Persistent link: https://www.econbiz.de/10011924633
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Does a minimum wage increase endanger restaurant jobs? : examining the role of franchising
Kim, Hong Soon; Jang, Soocheong - In: International journal of hospitality management 84 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012146198
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The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min - In: International journal of hospitality management 28 (2009) 3, pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
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Predictors of customer service training in hospitality firms
Butcher, Ken; Sparks, Beverley; McColl-Kennedy, Janet R. - In: International journal of hospitality management 28 (2009) 3, pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
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The influence of guarantees, active requests to voice and failure severity on customer complaint behavior
MacQuilken, Lisa; Robertson, Nichola - In: International journal of hospitality management 30 (2011) 4, pp. 953-962
Persistent link: https://www.econbiz.de/10009242071
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Editorial: Is empathy essential for high-quality customer service?
Pizam, Abraham - In: International journal of hospitality management 49 (2015), pp. 149-150
Persistent link: https://www.econbiz.de/10011379971
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Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.; Raab, Carola; Tanford, Sarah - In: International journal of hospitality management 46 (2015), pp. 65-75
Persistent link: https://www.econbiz.de/10011301996