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A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots
Seyitoğlu, Faruk; Ivanov, Stanislav - In: International journal of hospitality management 91 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012389791
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Relationship or revenue : potential management conflicts between customer relationship management and hotel revenue management
Wang, Xuan Lorna - In: International journal of hospitality management 31 (2012) 3, pp. 864-874
Persistent link: https://www.econbiz.de/10009544284
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Generic dimensionality of hospitality in the hotel industry : a host-guest relationship perspective
Ariffin, Ahmad Azmi M. - In: International journal of hospitality management 35 (2013), pp. 171-179
Persistent link: https://www.econbiz.de/10010225816
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Factors influencing internal service quality at international tourist hotels
Chen, Wen-jung - In: International journal of hospitality management 35 (2013), pp. 152-160
Persistent link: https://www.econbiz.de/10010225822
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When enough is enough! : alcohol servers' refusal styles and key antecedents
Leo, Cheryl - In: International journal of hospitality management 35 (2013), pp. 10-18
Persistent link: https://www.econbiz.de/10010225946
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E-menus : managing choice options in hospital foodservice
Hartwell, Heather; Johns, Nick; Edwards, John S. A. - In: International journal of hospitality management 53 (2016), pp. 12-16
Persistent link: https://www.econbiz.de/10011442939
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Developing a scale of hospitableness : a tale of two worlds
Tasci, Asli D. A.; Semrad, Kelly J. - In: International journal of hospitality management 53 (2016), pp. 30-41
Persistent link: https://www.econbiz.de/10011442988
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The girlfriend getaway market : segmenting accommodation and service preferences
Khoo-Lattimore, Catheryn; Prayag, Girish - In: International journal of hospitality management 45 (2015), pp. 99-108
Persistent link: https://www.econbiz.de/10010503884
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Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh; Tukamushaba, Eddy Kurobuza - In: International journal of hospitality management 45 (2015), pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
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Adaptation of hospitality service quality scales for marina services
Ozer Sari, Ferika; Bulut, Cagri; Pirnar, Ige - In: International journal of hospitality management 54 (2016), pp. 95-103
Persistent link: https://www.econbiz.de/10011474045