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Other consumers in service encounters : a script theoretical perspective
Miao, Li; Mattila, Anna S.; Mount, Dan - In: International journal of hospitality management 30 (2011) 4, pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
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Unveiling the cloak of deviance : linguistic cues for psychological processes in fake online reviews
Li, Lin; Lee, Kyung Young; Lee, Minwoo; Yang, Sung-Byung - In: International journal of hospitality management 87 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012241738
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Self-regulation and "other consumers" at service encounters : a sociometer perspective
Miao, Li - In: International journal of hospitality management 39 (2014), pp. 122-129
Persistent link: https://www.econbiz.de/10010389398
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Effectiveness of corporate social marketing on prosocial behavior and hotel loyalty in a time of pandemic
Boo, Soyoung; Kim, Miyoung; Kim, Tony Jooho - In: International journal of hospitality management 117 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10014457825
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Which reviewers are honest and caring? : the effect of constructive and prosocial information on the perceived credibility of online reviews
Yan, Liping; Hua, Changhua - In: International journal of hospitality management 99 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013327965
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Safety or service? : effects of employee prosocial safety-rule-breaking on consumer satisfaction
Shum, Cass; Ghosh, Ankita - In: International journal of hospitality management 103 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209292
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You are an outsider! : how and when observed leader incivility affect hospitality employees' social categorization and deviant behavior
Liu, Pei; An, Xinru; Li, Xin - In: International journal of hospitality management 106 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013383257
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Effects of millennials willingness to pay on buying behaviour at ethical and socially responsible restaurants: Serial mediation analysis
Oke, Adekunle; McKenzie, Kirstie; Osobajo, Oluyomi Abayomi - In: International journal of hospitality management 113 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014325585
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Rethinking common ingroup identity model in minority restaurant messages : the moderating role of moral identity
Leung, Xi Y.; Kim, Jiyoung; Heitman, Stacy - In: International journal of hospitality management 107 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10014227770
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How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory
Jiang, Wen; Shum, Cass; Min, Hyounae; Ding, Ye - In: International journal of hospitality management 110 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014310677