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Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels
Chen, Kaung-hwa; Liu, Hsiou-hsiang; Chang, Feng-hsiang - In: International journal of hospitality management 35 (2013), pp. 122-132
Persistent link: https://www.econbiz.de/10010225832
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Segmenting networking orientation in the hospitality industry : an empirical research on service bundling
Maggioni, Isabella; Marcoz, Elena Maria; Mauri, Chiara - In: International journal of hospitality management 42 (2014), pp. 192-201
Persistent link: https://www.econbiz.de/10010410731
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Which hotel services really matter to Muslim travelers? : developing and validating a multidimensional-continuum scale
Papastathopoulos, Avraam - In: International journal of hospitality management 102 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013185228
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Towards sustainable servicescape : tourists' perspectives of accommodation service attributes
Väisänen, Hanna-Maija; Uusitalo, Outi; Ryynänen, Toni - In: International journal of hospitality management 110 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014310681
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When can empowering leadership foster intrinsic motivation and proactive performance in the tourism and hospitality industry? : a moderated mediation model
Abuelhassan Elshazly Abuelhassan; Alharbi, Sultan Sabar; … - In: International journal of hospitality management 122 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015072536
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Does uncertain demand affect service quality?
Chen, Chiang-Ming; Chiu, Hsien-Hung; Chi, Yan-Ping; Wu, … - In: International journal of hospitality management 46 (2015), pp. 76-78
Persistent link: https://www.econbiz.de/10011301995
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Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping; Ziqi Liao - In: International journal of hospitality management 35 (2013), pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki; Arana, German; Boiral, Olivier - In: International journal of hospitality management 51 (2015), pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
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The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen; Ling, Qian; Liu, Yanling; Hu, Rong - In: International journal of hospitality management 97 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012820015