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~isPartOf:"International journal of hospitality management"
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Beziehungsmarketing
300
Relationship marketing
300
Consumer behaviour
180
Konsumentenverhalten
180
Customer satisfaction
152
Kundenzufriedenheit
152
Dienstleistungsqualität
144
Service quality
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Hotel industry
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Hotellerie
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International journal of hospitality management
Journal of business research : JBR
680
Journal of retailing and consumer services
598
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
588
International journal of productivity and quality management : IJPQM
510
The TQM journal : the international review of organizational improvement
463
International journal of quality & reliability management
428
Industrial marketing management : the international journal for industrial and high-tech firms
419
International journal of production research
399
SpringerLink / Bücher
374
Total quality management & business excellence
285
International journal of production economics
256
The journal of services marketing
232
The journal of business & industrial marketing
220
The service industries journal
211
International Journal of Quality & Reliability Management
204
Quality management journal : QMJ
189
International journal of six sigma and competitive advantage : IJSSCA
186
Journal of strategic marketing
177
Journal of the Academy of Marketing Science
173
European journal of operational research : EJOR
172
International journal of electronic customer relationship management : IJECRM
156
Cogent business & management
137
International journal of contemporary hospitality management
135
Gabler Edition Wissenschaft
134
Journal of marketing
128
Tourism management : research, policies, practice
128
International journal of services and operations management
125
Journal of hospitality marketing & management
125
International journal of quality and service sciences
120
Journal of travel and tourism marketing
120
Journal of service research : JSR
119
Journal of service management
115
Asia Pacific journal of marketing and logistics
110
European Journal of Marketing
110
Journal of retailing
110
Marketing intelligence & planning
110
The journal of product & brand management
110
The journal of brand management : an international journal
109
Journal of Business & Industrial Marketing
105
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ECONIS (ZBW)
323
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1
The relationships between CRM, RQ, and CLV based on different hotel preferences
Wu, Shwu-ing
;
Li, Pei-chi
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 262-271
Persistent link: https://www.econbiz.de/10008907651
Saved in:
2
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
3
Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping
;
Ziqi Liao
- In:
International journal of hospitality management
35
(
2013
),
pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
Saved in:
4
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
5
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
6
The integration between service value and service recovery in the hospitality industry : an application of QFD and ANP
Wu, Wann-Yih
;
Qomariyah, Alfiyatul
;
Nguyen Thi Truong Sa
; …
- In:
International journal of hospitality management
75
(
2018
),
pp. 48-57
Persistent link: https://www.econbiz.de/10011944943
Saved in:
7
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
8
Determining directions of service quality management using online review mining with interpretable machine learning
Shin, Jongkyung
;
Joung, Junegak
;
Lim, Chiehyeon
- In:
International journal of hospitality management
118
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015069592
Saved in:
9
Levels of quality and environmental management in the hotel industry : their joint influence on firm performance
Tarí, Juan Jośe
;
Claver Cortés, Enrique
; …
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 500-510
Persistent link: https://www.econbiz.de/10003983178
Saved in:
10
Does uncertain demand affect service quality?
Chen, Chiang-Ming
;
Chiu, Hsien-Hung
;
Chi, Yan-Ping
;
Wu, …
- In:
International journal of hospitality management
46
(
2015
),
pp. 76-78
Persistent link: https://www.econbiz.de/10011301995
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