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~isPartOf:"International journal of hospitality management"
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Satisfaction
77
Customer satisfaction
67
Kundenzufriedenheit
67
Consumer behaviour
59
Konsumentenverhalten
59
Dienstleistungsqualität
45
Service quality
45
Hotel industry
41
Hotellerie
41
South Korea
39
Südkorea
39
Gastronomie
36
Restaurant industry
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Arbeitszufriedenheit
35
Beziehungsmarketing
35
Job satisfaction
35
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Emotion
17
Social behaviour
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Tourism employees
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Tourismusberufe
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Confidence
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Gastgewerbe
9
Hospitality industry
9
Vertrauen
9
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7
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7
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Article
141
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English
141
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Han, Heesup
12
Jung, Hyo Sun
6
Yoon, Hye Hyun
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Kim, Woo Gon
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Park, Jeong-Yeol
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Al-Ansi, Amr
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Altinay, Levent
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Seo, Sunhee
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Arici, Hasan Evrim
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International journal of hospitality management
Discussion paper series / IZA
900
IZA Discussion Paper
484
NBER working paper series
390
IZA Discussion Papers
361
Working paper / National Bureau of Economic Research, Inc.
339
KIET Industrial economic review
308
NBER Working Paper
308
Journal of economic behavior & organization : JEBO
296
CESifo working papers
268
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
238
Journal of business research : JBR
236
SpringerLink / Bücher
227
Applied economics
199
Applied economics letters
191
Working paper
191
Seoul journal of economics
165
KDI School working paper series
162
Games and economic behavior
151
Economic papers
144
The Korean economic review
144
CESifo Working Paper
133
Journal of international trade & commerce
133
Journal of Asian economics
132
Economics letters
131
Journal of business ethics : JOBE
131
Journal of economic psychology : research in economic psychology and behavioral economics
129
Technological forecasting & social change : an international journal
127
Discussion paper
126
Discussion paper / Centre for Economic Policy Research
126
Korea observer : a quarterly journal
126
Policy research working paper : WPS
124
Tourism management : research, policies, practice
120
Discussion papers / CEPR
119
Review of Economics of the Household
119
Journal of behavioral and experimental economics
118
Journal of retailing and consumer services
115
International economic journal
114
International journal of happiness and development
110
CESifo Working Paper Series
109
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ECONIS (ZBW)
141
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1
Safety or service? : effects of employee prosocial safety-rule-breaking on consumer
satisfaction
Shum, Cass
;
Ghosh, Ankita
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209292
Saved in:
2
The effects of nonverbal
communication
of employees in the family restaurant upon customers’ emotional responses and customer
satisfaction
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 542-550
Persistent link: https://www.econbiz.de/10009130585
Saved in:
3
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
4
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Sparks, Beverley
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
5
Self-regulation and "other consumers" at service encounters : a sociometer perspective
Miao, Li
- In:
International journal of hospitality management
39
(
2014
),
pp. 122-129
Persistent link: https://www.econbiz.de/10010389398
Saved in:
6
How and when authentic leadership promotes prosocial service behaviors : a moderated mediation model
Teng, Hsiu-Yu
;
O-Yang, Yi
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013255928
Saved in:
7
I'm broken inside but smiling outside : when does workplace ostracism promote pro-social behavior?
Kavitha Haldorai
;
Kim, Woo Gon
;
Li, Jun
- In:
International journal of hospitality management
101
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013271331
Saved in:
8
Negative role modeling in hospitality organizations : a social learning perspective on supervisor and subordinate customer-targeted incivility
Xiao, Jincen
;
Mao, Jih-Yu
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013185245
Saved in:
9
Workplace incivility in restaurants : who's the real victim? : employee deviance and customer reciprocity
Jin, Dan
;
Kim, Kawon Kathy
;
DiPietro, Robin B.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241505
Saved in:
10
Unveiling the cloak of deviance : linguistic cues for psychological processes in fake online reviews
Li, Lin
;
Lee, Kyung Young
;
Lee, Minwoo
;
Yang, Sung-Byung
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241738
Saved in:
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