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Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung; Choi, Youngsoo; Olson, Eric - In: International journal of hospitality management 33 (2013), pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
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The impact of LGBT friendliness on sexual minority customers' perceptions and intentions to stay
Ro, Heejung; Khan, Marryam - In: International journal of hospitality management 102 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013185285
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Gay and lesbian customers' perceived discrimination and identity management
Ro, Heejung; Olson, Eric D. - In: International journal of hospitality management 84 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012146185
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Workplace romance across different industries with a focus on hospitality and leisure
Khalilzadeh, Jalayer; Pizam, Abraham - In: International journal of hospitality management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012495069
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Workplace spirituality as a mediator between ethical climate and workplace deviant behavior
Haldorai, Kavitha; Kim, Woo Gon; Chang, Howook; Li, Jun - In: International journal of hospitality management 86 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241514
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Effect of hotel employees' workplace friendship on workplace deviance behaviour : moderating role of organisational identification
Zhuang, Wen-Long; Chen, Kuan-Yang; Chang, Chia-Lin; … - In: International journal of hospitality management 88 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293877
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Am I doing the right thing? Unpacking workplace rituals as mechanisms for strong organizational culture
Erhardt, Niclas; Martin-Rios, Carlos; Heckscher, Charles C. - In: International journal of hospitality management 59 (2016), pp. 31-41
Persistent link: https://www.econbiz.de/10011609925
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Is negative workplace humor really all that "negative"? : workplace humor and hospitality employees' job embeddedness
Chen, Han; Ayoun, Baker - In: International journal of hospitality management 79 (2019), pp. 41-49
Persistent link: https://www.econbiz.de/10012012965
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Social media friending in building coworker guanxi : a study in the hotel industry
Yang, Fiona X. - In: International journal of hospitality management 84 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012146214
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Enhancing employee creativity in the Chinese context : the mediating role of employee self-concordance
Hon, Alice H. Y. - In: International journal of hospitality management 30 (2011) 2, pp. 375-384
Persistent link: https://www.econbiz.de/10008908373