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How do hotels operationalize their competitive intelligence efforts into their management processes? : proposing a holistic model
Köseoglu, Mehmet Ali; Chan, Eric S. W.; Okumus, Fevzi; … - In: International journal of hospitality management 83 (2019), pp. 283-292
Persistent link: https://www.econbiz.de/10012122099
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Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine; Chen, Po-ju; King, Brian - In: International journal of hospitality management 35 (2013), pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
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Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory
Lee, JungHoon; Ok, Chihyung Michael - In: International journal of hospitality management 36 (2014), pp. 176-187
Persistent link: https://www.econbiz.de/10010239296
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Moderating role of hotel employees' gender and job position on the relationship between emotional intelligence and emotional labor
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 43 (2014), pp. 47-52
Persistent link: https://www.econbiz.de/10010427934
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Customer value co-creation and employee silence : emotional intelligence as explanatory mechanism
Boadi, Evans Asante; He, Zheng; Boadi, Eric Kofi; … - In: International journal of hospitality management 91 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012388560
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Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction : a moderated mediation model
Wen, Ji; Huang, Songshan; Hou, Pingping - In: International journal of hospitality management 81 (2019), pp. 120-130
Persistent link: https://www.econbiz.de/10012128327
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Emotional intelligence and creative performance : looking through the lens of environmental uncertainty and cultural intelligence
Darvishmotevali, Mahlagha; Altinay, Levent; De Vita, Glauco - In: International journal of hospitality management 73 (2018), pp. 44-54
Persistent link: https://www.econbiz.de/10011886678
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Understanding hotel frontline employees' emotional intelligence, emotional labor, job stress, coping strategies and burnout
Choi, Hyung-Min; Mohammad, Abuelkassem A. A.; Kim, Woo Gon - In: International journal of hospitality management 82 (2019), pp. 199-208
Persistent link: https://www.econbiz.de/10012121689
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Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees
Yang, Fiona X.; Lau, Virginia Meng-Chan - In: International journal of hospitality management 83 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10012121888
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Effects of organizational/occupational characteristics and personality traits on hotel manager emotional exhaustion
O'Neill, John; Xiao, Qu - In: International journal of hospitality management 29 (2010) 4, pp. 652-658
Persistent link: https://www.econbiz.de/10008758177