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~isPartOf:"International journal of hospitality management"
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Anlysis of service quality gap...
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Service quality
436
Dienstleistungsqualität
435
Customer satisfaction
227
Kundenzufriedenheit
227
Consumer behaviour
211
Konsumentenverhalten
211
Hotel industry
148
Hotellerie
148
Beziehungsmarketing
130
Relationship marketing
130
Gastronomie
109
Restaurant industry
109
Hospital
62
Krankenhaus
62
Customer service
59
Kundenservice
59
Emotion
55
Gastgewerbe
48
Hospitality industry
48
Beschwerdemanagement
47
Complaint management
47
Arbeitsverhalten
39
Arbeitszufriedenheit
39
Job satisfaction
39
Work behaviour
39
Tourism employees
37
Tourismusberufe
37
Satisfaction
31
Robot
29
Roboter
29
Hospitality
26
USA
26
United States
26
Dienstleistungssektor
25
Service industry
25
Viral marketing
23
Virales Marketing
23
Service failure
22
Product quality
21
Produktqualität
21
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Undetermined
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Free
8
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Article
444
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1
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444
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444
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445
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Han, Heesup
11
Mattila, Anna S.
10
Jang, Soocheong
9
Guchait, Priyanko
8
Wong, IpKin Anthony
8
Lu, Lu
7
Kim, Woo Gon
6
Law, Chun Hung Roberts
6
Line, Nathaniel D.
6
Zhang, Tingting
6
Madera, Juan M.
5
Prentice, Catherine
5
Qu, Hailin
5
So, Kevin Kam Fung
5
Bai, Billy
4
Brewster, Zachary W.
4
Hanks, Lydia
4
King, Ceridwyn
4
Lee, Jin-soon
4
Lee, Lindsey
4
Lynn, Michael
4
Pizam, Abraham
4
Sparks, Beverley
4
Torres, Edwin N.
4
Wang, Xingyu
4
Yang, Yang
4
Ye, Yijiao
4
Ali, Faizan
3
Altinay, Levent
3
Bilgihan, Anil
3
Cheng, Ching-Chan
3
Choi, Hyeyoon
3
DiPietro, Robin B.
3
Gan, Bernard
3
Gursoy, Dogan
3
Hyun, Sunghyup Sean
3
Karatepe, Osman M.
3
Kim, Haemi
3
Kim, Seongseop
3
Lee, Seonjeong
3
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International journal of hospitality management
The Indian economic journal
1,281
The Indian journal of economics
1,177
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
1,072
Economic & political weekly : a Sameeksha Trust publ.
1,053
Finance India : the quarterly journal of Indian Institute of Finance
961
Artha vijñāna : journal of the Gokhale Institute of Politics and Economics
886
Working Papers / eSocialSciences
874
NBER working paper series
808
The Asian economic review : journal of the Indian Institute of Economics
804
Journal of banking & finance
797
Economic developments in India : quarterly update : analysis, reports, policy documents
775
Working paper / National Bureau of Economic Research, Inc.
696
Indian journal of agricultural economics
680
Working paper
675
NBER Working Paper
642
Foreign trade review : quarterly journal of Indian Institute of Foreign Trade
603
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
598
Die Bank
578
MPRA Paper
570
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
547
Policy research working paper : WPS
537
Economic affairs : quarterly journal of economics
502
SpringerLink / Bücher
468
Global business review
463
Discussion paper series / IZA
425
Euromoney
420
Margin : quarterly journal of the National Council of Applied Economic Research
408
Praj̄nȧn : journal of social and management sciences
408
IMF working papers
407
Journal of business research : JBR
386
International journal of Indian culture and business management
383
Journal of retailing and consumer services
378
Applied economics
372
Indian economic review : biannual journal of the Delhi School of Economics, University of Delhi
372
IZA Discussion Papers
356
The Indian journal of public administration : quarterly journal of the Indian Institute of Public Administration
352
Anvesak : journal of the Sardar Patel Institute of Economic and Social Research
350
The service industries journal
343
Discussion paper / Centre for Economic Policy Research
308
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ECONIS (ZBW)
445
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1
Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh
;
Tukamushaba, Eddy Kurobuza
- In:
International journal of hospitality management
45
(
2015
),
pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
Saved in:
2
Unleashing the missing link between neuroticism and compliance behavior among quick service restaurant employees
Iqbal, Juman
;
Shagirbasha, Shameem
;
Madhan, Kumar
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440007
Saved in:
3
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
4
The interaction of major resources and their influence on waiting times in a multi-stage restaurant
Hwang, Johye
;
Lambert, Carolyn U.
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 541-551
Persistent link: https://www.econbiz.de/10003860306
Saved in:
5
Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh
;
Brun, Isabelle
;
Morales Alvarez, Miguel
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
Saved in:
6
Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik
;
Lee, Jin-soon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
Saved in:
7
Customers’ perceptions of service quality : do servers’ age stereotypes matter?
Luoh, Hsiang-fei
;
Tsaur, Sheng-hshiung
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 283-289
Persistent link: https://www.econbiz.de/10008907646
Saved in:
8
Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude : a gender-difference approach
Kwun, David Joon-wuk
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 252-261
Persistent link: https://www.econbiz.de/10008907670
Saved in:
9
Towards strategic intent : perceptions of disability service provision amongst hotel accommodation managers
Darcy, Simon
;
Pegg, Shane
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 468-476
Persistent link: https://www.econbiz.de/10008908361
Saved in:
10
Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations
Jeong, EunHa
;
Jang, Soocheong
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 356-366
Persistent link: https://www.econbiz.de/10008908379
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