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Building loyalty through reward programs : the influence of perceptions of fairness and brand attachment
Hwang, Eunmin; Baloglu, Seyhmus; Tanford, Sarah - In: International journal of hospitality management 76 (2019) 1, pp. 19-28
Persistent link: https://www.econbiz.de/10011981828
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Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng; Wang, Xingyu; Yu, Heyao; Guchait, Priyanko - In: International journal of hospitality management 79 (2019), pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
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Organizational injustice and emotional labor in the hospitality industry : a theoretical review
Shapoval, Valeriya - In: International journal of hospitality management 83 (2019), pp. 56-64
Persistent link: https://www.econbiz.de/10012121964
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Coaching and employee organizational citizenship behaviours : the role of procedural justice climate
Özduran, Ali; Tanova, Cem - In: International journal of hospitality management 60 (2017), pp. 58-66
Persistent link: https://www.econbiz.de/10011640296
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Extending the scope of hotel client reactions to employee injustice : hotel employer reviews on the Internet
Melián-González, Santiago; Bulchand-Gidumal, Jacques - In: International journal of hospitality management 63 (2017), pp. 93-100
Persistent link: https://www.econbiz.de/10011705784
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Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon; Jang, Soocheong - In: International journal of hospitality management 28 (2009) 3, pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
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The mediating role of trust between expatriate procedural justice and employee outcomes in Chinese hotel industry
Hon, Alice H. Y.; Lu, Lin - In: International journal of hospitality management 29 (2010) 4, pp. 669-676
Persistent link: https://www.econbiz.de/10008758175
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Promoting service-oriented organizational citizenship behaviors in hotels : the role of high-performance human resource practices and organizational social climates
Tang, Ta-wei; Tang, Ya-yun - In: International journal of hospitality management 31 (2012) 3, pp. 885-895
Persistent link: https://www.econbiz.de/10009544281
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Influences of consumer characteristics on fairness perceptions of revenue management pricing in the hotel industry
Heo, Cindy Yoonjoung; Lee, Seoki - In: International journal of hospitality management 30 (2011) 2, pp. 243-251
Persistent link: https://www.econbiz.de/10008907671
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Is hiding fair? : exploring consumer resistance to unfairness in opaque pricing
Lee, Seul Ki; Jang, Soocheong - In: International journal of hospitality management 34 (2013), pp. 434-441
Persistent link: https://www.econbiz.de/10009767470