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~isPartOf:"International journal of hospitality management"
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EVALUATING THE IMPACT OF BANKI...
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Service quality
403
Dienstleistungsqualität
402
Customer satisfaction
355
Kundenzufriedenheit
355
Consumer behaviour
288
Konsumentenverhalten
288
Hotel industry
184
Hotellerie
184
Beziehungsmarketing
178
Relationship marketing
178
Gastronomie
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Restaurant industry
159
Emotion
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Hospital
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Krankenhaus
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Han, Heesup
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Gursoy, Dogan
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International journal of hospitality management
Journal of retailing and consumer services
602
Journal of business research : JBR
517
The service industries journal
368
The journal of services marketing
280
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
261
Journal of travel and tourism marketing
229
International journal of contemporary hospitality management
222
NBER working paper series
214
Working paper / National Bureau of Economic Research, Inc.
214
Journal of hospitality marketing & management
202
NBER Working Paper
190
Auditing : a journal of practice & theory
176
Services marketing quarterly
167
Cogent business & management
163
Journal of air transport management
161
The TQM journal : the international review of organizational improvement
154
Journal of service research : JSR
141
Discussion paper series / IZA
137
SpringerLink / Bücher
137
International journal of productivity and quality management : IJPQM
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
133
Service business
133
International journal of quality & reliability management
122
International journal of quality and service sciences
122
Psychology & marketing
122
Journal of service management
121
Asia Pacific journal of marketing and logistics
119
Industrial marketing management : the international journal for industrial and high-tech firms
118
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
116
Tourism management perspectives : TMP
115
International journal of services and operations management
111
Total quality management & business excellence
108
Health care management review : HCM review
107
Journal of the Academy of Marketing Science
105
Quality management journal : QMJ
98
The accounting review : a publication of the American Accounting Association
97
Journal of retailing
93
The international journal of bank marketing : IJBM
93
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ECONIS (ZBW)
582
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1
Building
loyalty
through reward programs : the influence of perceptions of fairness and brand attachment
Hwang, Eunmin
;
Baloglu, Seyhmus
;
Tanford, Sarah
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 19-28
Persistent link: https://www.econbiz.de/10011981828
Saved in:
2
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
3
A holistic view of the service experience at coffee franchises : a cross-cultural study
Oh, Dongyun
;
Yoo, Myongjee
;
Lee, Yooyang
- In:
International journal of hospitality management
82
(
2019
),
pp. 68-81
Persistent link: https://www.econbiz.de/10012121394
Saved in:
4
Impacts of cruise service quality and price on vacationers' cruise experience : moderating role of price sensitivity
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Goh, Ben
;
Han, Heesup
- In:
International journal of hospitality management
44
(
2015
),
pp. 131-145
Persistent link: https://www.econbiz.de/10010501929
Saved in:
5
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
6
Customer value in Quick-Service Restaurants : a cross-cultural study
Gallarza-Granizo, Martina G.
;
Ruiz-Molina, María-Eugenia
; …
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241407
Saved in:
7
Is differential treatment in response to service failures effective? : the roles of comparison,
loyalty
, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
8
Corporate social responsibility (CSR) and customer
loyalty
in the hotel industry : a cross-country study
Latif, Khawaja Fawad
;
Pérez, Andrea
;
Sahibzada, Umar Farooq
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012293766
Saved in:
9
Are unmanned smart hotels du jour or are they here forever? : experiential pathway analysis of antecedents of satisfaction and
loyalty
Chang, Yee-Shan
;
Cheah, Jun-Hwa
;
Lim, Xin-Jean
; …
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255958
Saved in:
10
Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
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