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~isPartOf:"International journal of hospitality management"
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Essays on the quality of audit...
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Service quality
436
Dienstleistungsqualität
435
Customer satisfaction
227
Kundenzufriedenheit
227
Consumer behaviour
212
Konsumentenverhalten
212
Hotel industry
152
Hotellerie
152
Beziehungsmarketing
131
Relationship marketing
131
Gastronomie
111
Restaurant industry
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Hospital
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Krankenhaus
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Customer service
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Kundenservice
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Emotion
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Beschwerdemanagement
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Complaint management
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Arbeitsverhalten
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Work behaviour
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Arbeitszufriedenheit
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Job satisfaction
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Tourismusberufe
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Quality management
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Qualitätsmanagement
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Satisfaction
31
Robot
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Roboter
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Hospitality
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Dienstleistungssektor
25
Service industry
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Han, Heesup
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International journal of hospitality management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
658
International journal of productivity and quality management : IJPQM
530
SpringerLink / Bücher
495
The TQM journal : the international review of organizational improvement
486
International journal of quality & reliability management
461
NBER working paper series
449
Auditing : a journal of practice & theory
447
Working paper / National Bureau of Economic Research, Inc.
400
International journal of production research
392
NBER Working Paper
380
Journal of retailing and consumer services
345
The service industries journal
322
Journal of business research : JBR
307
Total quality management & business excellence
306
Managerial auditing journal
278
Journal of regulatory economics
266
The accounting review : a publication of the American Accounting Association
264
International journal of production economics
254
Europäische Hochschulschriften / 5
250
International journal of auditing : IJA
234
Quality management journal : QMJ
221
The journal of services marketing
210
Accounting horizons : a quarterly publication of the American Accounting Association
209
WPg : Kompetenz schafft Vertrauen
192
International journal of six sigma and competitive advantage : IJSSCA
186
Discussion paper / Centre for Economic Policy Research
183
Cogent business & management
182
World Bank E-Library Archive
177
CESifo working papers
175
International journal of quality and service sciences
171
International journal of contemporary hospitality management
170
Journal of air transport management
169
Telecommunications policy : the international journal of digital economy, data sciences and new media
168
International journal of services and operations management
164
Management science : journal of the Institute for Operations Research and the Management Sciences
164
Working paper
162
Policy research working paper : WPS
160
Discussion paper series / IZA
159
European journal of operational research : EJOR
157
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ECONIS (ZBW)
451
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451
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1
Does uncertain demand affect service quality?
Chen, Chiang-Ming
;
Chiu, Hsien-Hung
;
Chi, Yan-Ping
;
Wu, …
- In:
International journal of hospitality management
46
(
2015
),
pp. 76-78
Persistent link: https://www.econbiz.de/10011301995
Saved in:
2
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
3
Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping
;
Ziqi Liao
- In:
International journal of hospitality management
35
(
2013
),
pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
Saved in:
4
Developing and validating a multidimensional quality scale for mega-events
Lee, Jin-soo
;
Lee, Choong-Ki
;
Park, Chang-kyu
- In:
International journal of hospitality management
43
(
2014
),
pp. 121-131
Persistent link: https://www.econbiz.de/10010427927
Saved in:
5
Enhancing service quality improvement strategies of fine-dining restaurants : new insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis
Cheng, Ching-chan
;
Chen, Cheng-ta
;
Hsu, Fu-sung
;
Hu, …
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1155-1166
Persistent link: https://www.econbiz.de/10009566985
Saved in:
6
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
7
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
8
Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly
;
Slevitch, Lisa
;
Dallinger, Ioana
- In:
International journal of hospitality management
50
(
2015
),
pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
Saved in:
9
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
10
Construction of a service quality scale for the online food delivery industry
Cheng, Ching-Chan
;
Chang, Ya-Yuan
;
Chen, Cheng-Ta
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012547904
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