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~isPartOf:"International journal of hospitality management"
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Service quality
436
Dienstleistungsqualität
435
Customer satisfaction
227
Kundenzufriedenheit
227
Consumer behaviour
211
Konsumentenverhalten
211
Hotel industry
150
Hotellerie
150
Beziehungsmarketing
131
Relationship marketing
131
Gastronomie
110
Restaurant industry
110
Hospital
65
Krankenhaus
65
Customer service
59
Kundenservice
59
Emotion
55
Gastgewerbe
52
Hospitality industry
52
Beschwerdemanagement
47
Complaint management
47
Arbeitsverhalten
37
Work behaviour
37
Arbeitszufriedenheit
36
Job satisfaction
36
Tourism employees
32
Tourismusberufe
32
Quality management
31
Qualitätsmanagement
31
Satisfaction
31
Robot
29
Roboter
29
Hospitality
27
USA
26
United States
26
Dienstleistungssektor
25
Service industry
25
Viral marketing
23
Virales Marketing
23
Service failure
22
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Han, Heesup
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Guchait, Priyanko
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Law, Chun Hung Roberts
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Line, Nathaniel D.
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Zhang, Tingting
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Qu, Hailin
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Brewster, Zachary W.
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Hanks, Lydia
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King, Ceridwyn
4
Lee, Jin-soon
4
Lee, Lindsey
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Lynn, Michael
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Pizam, Abraham
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Sparks, Beverley
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Torres, Edwin N.
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Wang, Xingyu
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Yang, Yang
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Ye, Yijiao
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Ali, Faizan
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Altinay, Levent
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Bilgihan, Anil
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Cheng, Ching-Chan
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International journal of hospitality management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
662
International journal of productivity and quality management : IJPQM
534
The TQM journal : the international review of organizational improvement
492
International journal of quality & reliability management
465
IMF Staff Country Reports
460
Auditing : a journal of practice & theory
449
International journal of production research
384
Journal of retailing and consumer services
335
The service industries journal
319
Total quality management & business excellence
308
Managerial auditing journal
296
Journal of business research : JBR
295
NBER working paper series
264
International Journal of Quality & Reliability Management
263
Working paper / National Bureau of Economic Research, Inc.
250
International journal of production economics
244
NBER Working Paper
241
SpringerLink / Bücher
238
The accounting review : a publication of the American Accounting Association
237
International journal of auditing : IJA
233
Quality management journal : QMJ
225
Public management review
224
The journal of services marketing
211
Accounting horizons : a quarterly publication of the American Accounting Association
208
Cogent business & management
203
Managerial Auditing Journal
202
International journal of six sigma and competitive advantage : IJSSCA
186
International Journal of Public Sector Management
182
WPg : Kompetenz schafft Vertrauen
174
Discussion paper series / IZA
172
International journal of quality and service sciences
172
International journal of contemporary hospitality management
168
International journal of services and operations management
165
Services marketing quarterly
144
Health care management review : HCM review
143
Journal of hospitality marketing & management
141
European journal of operational research : EJOR
138
Journal of air transport management
138
Journal of accounting and public policy
135
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ECONIS (ZBW)
449
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1
Does uncertain demand affect service quality?
Chen, Chiang-Ming
;
Chiu, Hsien-Hung
;
Chi, Yan-Ping
;
Wu, …
- In:
International journal of hospitality management
46
(
2015
),
pp. 76-78
Persistent link: https://www.econbiz.de/10011301995
Saved in:
2
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
3
Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping
;
Ziqi Liao
- In:
International journal of hospitality management
35
(
2013
),
pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
Saved in:
4
Developing and validating a multidimensional quality scale for mega-events
Lee, Jin-soo
;
Lee, Choong-Ki
;
Park, Chang-kyu
- In:
International journal of hospitality management
43
(
2014
),
pp. 121-131
Persistent link: https://www.econbiz.de/10010427927
Saved in:
5
Enhancing service quality improvement strategies of fine-dining restaurants : new insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis
Cheng, Ching-chan
;
Chen, Cheng-ta
;
Hsu, Fu-sung
;
Hu, …
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1155-1166
Persistent link: https://www.econbiz.de/10009566985
Saved in:
6
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
7
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
8
Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly
;
Slevitch, Lisa
;
Dallinger, Ioana
- In:
International journal of hospitality management
50
(
2015
),
pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
Saved in:
9
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
10
Construction of a service quality scale for the online food delivery industry
Cheng, Ching-Chan
;
Chang, Ya-Yuan
;
Chen, Cheng-Ta
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012547904
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