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~isPartOf:"International journal of hospitality management"
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Service quality
436
Dienstleistungsqualität
435
Customer satisfaction
378
Kundenzufriedenheit
378
Consumer behaviour
291
Konsumentenverhalten
291
Hotel industry
246
Hotellerie
246
Beziehungsmarketing
189
Relationship marketing
189
Gastronomie
154
Restaurant industry
154
Emotion
78
Hospital
71
Krankenhaus
71
Arbeitszufriedenheit
65
Hospitality industry
65
Job satisfaction
65
Gastgewerbe
64
Customer service
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Kundenservice
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Taiwan
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Satisfaction
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Beschwerdemanagement
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Complaint management
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Tourism employees
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Tourismusberufe
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Arbeitsverhalten
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Work behaviour
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USA
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United States
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Viral marketing
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Virales Marketing
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Brand management
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Quality management
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Qualitätsmanagement
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Robot
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Roboter
31
Firm performance
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Han, Heesup
23
Jang, Soocheong
17
Mattila, Anna S.
15
Guchait, Priyanko
10
Law, Chun Hung Roberts
10
Wong, IpKin Anthony
10
Hyun, Sunghyup Sean
9
Line, Nathaniel D.
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Kim, Woo Gon
8
Lu, Lu
8
Hanks, Lydia
7
Qu, Hailin
7
So, Kevin Kam Fung
7
Zhang, Tingting
7
Cho, Meehee
6
Gursoy, Dogan
6
Madera, Juan M.
6
Pizam, Abraham
6
Sparks, Beverley
6
Back, Ki-Joon
5
Bonn, Mark Andrew
5
Hwang, Jinsoo
5
Kim, Hyun Jeong
5
Kim, Wansoo
5
Lee, Jin-soon
5
Lee, Lindsey
5
Park, Jeongdoo
5
Prentice, Catherine
5
Ryu, Kisang
5
Wei, Wei
5
Xu, Xun
5
Bai, Billy
4
Brewster, Zachary W.
4
Chen, Chiang-ming
4
Chou, Sheng-Fang
4
DiPietro, Robin B.
4
Ha, Jooyeon
4
Horng, Jeou-shyan
4
Jeong, Miyoung
4
Kim, Seongseop
4
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International journal of hospitality management
International journal of production research
960
Industrial marketing management : the international journal for industrial and high-tech firms
934
International journal of production economics
915
Journal of business research : JBR
788
Zi you zhong guo zhi gong ye
763
European journal of operational research : EJOR
761
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
727
NBER working paper series
611
Working paper / National Bureau of Economic Research, Inc.
602
Journal of retailing and consumer services
597
SpringerLink / Bücher
596
International journal of productivity and quality management : IJPQM
569
NBER Working Paper
530
The TQM journal : the international review of organizational improvement
508
International journal of quality & reliability management
485
The service industries journal
472
Transportation research / E : an international journal
410
The journal of business & industrial marketing
396
Tourism management : research, policies, practice
352
Total quality management & business excellence
331
International Journal of Quality & Reliability Management
328
International Journal of Physical Distribution & Logistics Management
303
Discussion paper series / IZA
294
The journal of services marketing
292
Journal of Services Marketing
290
International journal of logistics systems and management
283
International journal of logistics : research and applications
269
Applied economics
259
International journal of contemporary hospitality management
237
Journal of travel and tourism marketing
236
Quality management journal : QMJ
230
Journal of air transport management
226
Europäische Hochschulschriften / 5
221
International journal of services and operations management
220
Cogent business & management
210
Journal of hospitality marketing & management
209
Management science : journal of the Institute for Operations Research and the Management Sciences
208
Gabler Edition Wissenschaft
200
Technological forecasting & social change : an international journal
199
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ECONIS (ZBW)
666
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1
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
2
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
3
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
4
Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly
;
Slevitch, Lisa
;
Dallinger, Ioana
- In:
International journal of hospitality management
50
(
2015
),
pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
Saved in:
5
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
6
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
7
Exploring Airbnb service quality attributes and their asymmetric effects on customer satisfaction
Ju, Yongwook
;
Back, Ki-Joon
;
Choi, Youngjoon
;
Lee, Jin-soo
- In:
International journal of hospitality management
77
(
2019
),
pp. 342-352
Persistent link: https://www.econbiz.de/10011988629
Saved in:
8
The integration between service value and service recovery in the hospitality industry : an application of QFD and ANP
Wu, Wann-Yih
;
Qomariyah, Alfiyatul
;
Nguyen Thi Truong Sa
; …
- In:
International journal of hospitality management
75
(
2018
),
pp. 48-57
Persistent link: https://www.econbiz.de/10011944943
Saved in:
9
Self-service technology kiosk design for restaurants : an QFD application
Park, Soona
;
Letho, Xinran
;
Letho, Mark
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
Saved in:
10
A quarantined lodging stay : the buffering effect of service quality
Wong, IpKin Anthony
;
Yang, Fiona X.
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012389106
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