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Pride, mindfulness, public self-awareness, affective satisfaction, and customer citizenship behaviour among green restaurant customers
Hwang, Kumju; Lee, Bora - In: International journal of hospitality management 83 (2019), pp. 169-179
Persistent link: https://www.econbiz.de/10012122059
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Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan; Liu, Canmian; Li, Dongmei - In: International journal of hospitality management 106 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
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How and when perceived CSR effects interpersonal helping and loyal boosterism : a moderated mediation model
Boǧan, Erhan; Dedeoğlu, Bekir Bora - In: International journal of hospitality management 102 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013185239
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Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien - In: International journal of hospitality management 53 (2016), pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
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Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi; Zhan, Jueying; Cheng, Bao; Scott, Noel - In: International journal of hospitality management 96 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
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Returning good for evil : a study of customer incivility and extra-role customer service
Zhu, Julie N. Y.; Lam, Long W.; Lai, Jennifer Y. M. - In: International journal of hospitality management 81 (2019), pp. 65-72
Persistent link: https://www.econbiz.de/10012128321
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The role of customer behavior in forming perceived value at restaurants : a multidimensional approach
Kim, Eojina; Tang, Liang - In: International journal of hospitality management 87 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241862
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Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.; El-Kassar, Abdul-Nasser; Loureiro, … - In: International journal of hospitality management 80 (2019), pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
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Hospitality employee and customer role in value co-creation : personal, organizational and collaborative outcomes
Shulga, Lenna V.; Busser, James A. - In: International journal of hospitality management 91 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012389079
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Stimulating customer participation behaviour and boosting value co-creation in hotels
Sadighha, Jinous; Pinto, Patrícia; Guerreiro, Manuela; … - In: International journal of hospitality management 119 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015070823