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~isPartOf:"International journal of hospitality management"
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Service quality
436
Dienstleistungsqualität
435
Customer satisfaction
227
Kundenzufriedenheit
227
Consumer behaviour
211
Konsumentenverhalten
211
Hotel industry
142
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Han, Heesup
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Torres, Edwin N.
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Wang, Xingyu
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International journal of hospitality management
Journal of retailing and consumer services
335
The service industries journal
320
Journal of business research : JBR
260
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
NBER working paper series
215
The journal of services marketing
213
Working paper / National Bureau of Economic Research, Inc.
206
NBER Working Paper
190
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
163
Services marketing quarterly
148
Journal of hospitality marketing & management
141
Journal of air transport management
137
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
129
Tourism management : research, policies, practice
123
Journal of travel and tourism marketing
122
International journal of quality and service sciences
120
International journal of productivity and quality management : IJPQM
119
International journal of quality & reliability management
117
SpringerLink / Bücher
112
Service business
110
International journal of business information systems : IJBIS
108
Cogent business & management
106
Health care management review : HCM review
106
Journal of service research : JSR
106
International journal of services and operations management
104
Policy research working paper : WPS
100
Journal of service management
98
Discussion paper series / IZA
97
International journal of production research
97
Total quality management & business excellence
97
The accounting review : a publication of the American Accounting Association
95
Quality management journal : QMJ
93
HMD : Praxis der Wirtschaftsinformatik
90
Discussion paper / Centre for Economic Policy Research
88
Economics of education review
83
Working paper
83
International journal of services, economics and management
82
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ECONIS (ZBW)
437
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437
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1
Cloud decision support model for selecting hotels on TripAdvisor.com with probabilistic linguistic information
Peng, Hong-gang
;
Zhang, Hong-yu
;
Wang, Jian-qiang
- In:
International journal of hospitality management
68
(
2018
),
pp. 124-138
Persistent link: https://www.econbiz.de/10011811177
Saved in:
2
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
3
The interaction of major resources and their influence on waiting times in a multi-stage restaurant
Hwang, Johye
;
Lambert, Carolyn U.
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 541-551
Persistent link: https://www.econbiz.de/10003860306
Saved in:
4
Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh
;
Brun, Isabelle
;
Morales Alvarez, Miguel
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
Saved in:
5
Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik
;
Lee, Jin-soon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
Saved in:
6
Customers’ perceptions of service quality : do servers’ age stereotypes matter?
Luoh, Hsiang-fei
;
Tsaur, Sheng-hshiung
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 283-289
Persistent link: https://www.econbiz.de/10008907646
Saved in:
7
Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude : a gender-difference approach
Kwun, David Joon-wuk
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 252-261
Persistent link: https://www.econbiz.de/10008907670
Saved in:
8
Towards strategic intent : perceptions of disability service provision amongst hotel accommodation managers
Darcy, Simon
;
Pegg, Shane
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 468-476
Persistent link: https://www.econbiz.de/10008908361
Saved in:
9
Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations
Jeong, EunHa
;
Jang, Soocheong
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 356-366
Persistent link: https://www.econbiz.de/10008908379
Saved in:
10
Restaurant consumers repeat patronage : a service quality concern
Barber, Nelson
;
Goodman, Raymond J.
;
Goh, Ben K.
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 329-336
Persistent link: https://www.econbiz.de/10008908386
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