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Prioritization of internal marketing practices according to their influence on employee satisfaction by comparing IPA and AIPA
Davras, Özgür - In: International journal of hospitality management 122 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015071698
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Intangible asset value of employee satisfaction in high-contact services
Fang, Ruirui; Gao, Baojun; Hu, Nan - In: International journal of hospitality management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012494929
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Does employee satisfaction influence customer satisfaction? : assessing coffee shops through the service profit chain model
Son, Jung Hee; Kim, Jae Hong; Kim, Gi Jin - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495091
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Service encounter value and online engagement behaviors
Zhang, Tingting; Zhang, Pei; Lu, Lu - In: International journal of hospitality management 85 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
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Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention
Han, Heesup; Lee, Kai-Sean; Chua, Bee-Lia; Lee, Sanghyeop; … - In: International journal of hospitality management 80 (2019), pp. 91-100
Persistent link: https://www.econbiz.de/10012058616
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Internal market orientation : an empirical research in hotel sector
Ruizalba, José L.; Bermúdez-González, Guillermo; … - In: International journal of hospitality management 38 (2014), pp. 11-19
Persistent link: https://www.econbiz.de/10010364608
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Effect of management commitment to internal marketing on employee work attitude
To, W. M.; Martin, E. F.; Yu, Billy T. W. - In: International journal of hospitality management 45 (2015), pp. 14-21
Persistent link: https://www.econbiz.de/10010503906
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Procedural justice, ethical climate and service outcomes in restaurants
Luria, Gil; Yagil, Dana - In: International journal of hospitality management 27 (2008) 2, pp. 276-283
Persistent link: https://www.econbiz.de/10003687502
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Understanding pay satisfaction : the impacts of pay satisfaction on employees' job engagement and withdrawal in deluxe hotel
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 48 (2015), pp. 22-26
Persistent link: https://www.econbiz.de/10011341604
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Do employees' satisfied customers respond with an satisfactory relationship? : the effects of employees’ satisfaction on customers’ satisfaction and loyalty in a family restaurant...
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 34 (2013), pp. 1-8
Persistent link: https://www.econbiz.de/10009766794