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Organizational injustice and emotional labor in the hospitality industry : a theoretical review
Shapoval, Valeriya - In: International journal of hospitality management 83 (2019), pp. 56-64
Persistent link: https://www.econbiz.de/10012121964
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Enhancing service quality improvement strategies of fine-dining restaurants : new insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis
Cheng, Ching-chan; Chen, Cheng-ta; Hsu, Fu-sung; Hu, … - In: International journal of hospitality management 31 (2012) 4, pp. 1155-1166
Persistent link: https://www.econbiz.de/10009566985
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Mimicking menu choices : menu choice failure and blame attribution of Korean customer
Seo, Sunhee; Kim, Kawon Kathy - In: International journal of hospitality management 86 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012241504
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The impact of relational identity on the relationship between LMX, interpersonal justice, and employees' group commitment
Luo, Zhenpeng; Song, Haiyan; Marnburg, Einar; Øgaard, … - In: International journal of hospitality management 41 (2014), pp. 21-27
Persistent link: https://www.econbiz.de/10010403140
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Effect of hotel employees' workplace friendship on workplace deviance behaviour : moderating role of organisational identification
Zhuang, Wen-Long; Chen, Kuan-Yang; Chang, Chia-Lin; … - In: International journal of hospitality management 88 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293877
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When and how can organizational punishment stop unethical pro-organizational behaviors in hospitality?
Yan, Hongmin; Hu, Xiaowen; Wu, Chia-Huei - In: International journal of hospitality management 94 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012494927
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Employee brand love and love behaviors : perspectives of social exchange and rational choice
Wang, Yao-Chin; Ryan, Bill; Yang, Chu-En - In: International journal of hospitality management 77 (2019), pp. 458-467
Persistent link: https://www.econbiz.de/10011988681
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The hospitality of the host : a cross-cultural examination of managerially facilitated consumer-to-consumer interactions
Levy, Stuart E. - In: International journal of hospitality management 29 (2010) 2, pp. 319-327
Persistent link: https://www.econbiz.de/10003971462
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The impact of the antecedents of relationship development on Thai and Australian resort hotels guests
O’Mahony, G. Barry; Sophonsiri, Suvenus; Turner, … - In: International journal of hospitality management 34 (2013), pp. 214-226
Persistent link: https://www.econbiz.de/10009766698
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Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok; Sparks, Beverley; Butcher, Ken - In: International journal of hospitality management 34 (2013), pp. 384-393
Persistent link: https://www.econbiz.de/10009767477