//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Assessing the impact of system...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
436
Dienstleistungsqualität
435
Customer satisfaction
229
Kundenzufriedenheit
229
Consumer behaviour
211
Konsumentenverhalten
211
Hotel industry
153
Hotellerie
153
Beziehungsmarketing
133
Relationship marketing
133
Gastronomie
110
Restaurant industry
110
Hospital
64
Krankenhaus
64
Customer service
59
Kundenservice
59
Emotion
55
Gastgewerbe
51
Hospitality industry
51
Beschwerdemanagement
47
Complaint management
47
Arbeitsverhalten
37
Arbeitszufriedenheit
37
Job satisfaction
37
Work behaviour
37
Satisfaction
32
Tourism employees
32
Tourismusberufe
32
Quality management
31
Qualitätsmanagement
31
Robot
29
Roboter
29
Hospitality
26
Dienstleistungssektor
25
Service industry
25
USA
25
United States
25
Viral marketing
23
Virales Marketing
23
Service failure
22
more ...
less ...
Online availability
All
Undetermined
314
Free
8
Type of publication
All
Article
453
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
453
Aufsatz in Zeitschrift
453
Aufsatzsammlung
1
Language
All
English
454
Author
All
Han, Heesup
12
Mattila, Anna S.
10
Jang, Soocheong
9
Guchait, Priyanko
8
Wong, IpKin Anthony
8
Lu, Lu
7
Law, Chun Hung Roberts
6
Line, Nathaniel D.
6
Zhang, Tingting
6
Kim, Woo Gon
5
Madera, Juan M.
5
Prentice, Catherine
5
Qu, Hailin
5
So, Kevin Kam Fung
5
Bai, Billy
4
Brewster, Zachary W.
4
Hanks, Lydia
4
Hyun, Sunghyup Sean
4
King, Ceridwyn
4
Lee, Jin-soon
4
Lee, Lindsey
4
Lynn, Michael
4
Pizam, Abraham
4
Sparks, Beverley
4
Torres, Edwin N.
4
Wang, Xingyu
4
Xu, Xun
4
Yang, Yang
4
Ye, Yijiao
4
Ali, Faizan
3
Altinay, Levent
3
Bilgihan, Anil
3
Cheng, Ching-Chan
3
Choi, Hyeyoon
3
DiPietro, Robin B.
3
Gan, Bernard
3
Gursoy, Dogan
3
Karatepe, Osman M.
3
Kim, Haemi
3
Kim, Seongseop
3
more ...
less ...
Published in...
All
International journal of hospitality management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
660
International journal of productivity and quality management : IJPQM
543
International journal of production research
527
The TQM journal : the international review of organizational improvement
489
International journal of quality & reliability management
472
Journal of retailing and consumer services
352
Journal of business research : JBR
341
International journal of production economics
327
The service industries journal
317
SpringerLink / Bücher
311
Total quality management & business excellence
307
European journal of operational research : EJOR
295
International Journal of Quality & Reliability Management
260
International journal of business information systems : IJBIS
248
Quality management journal : QMJ
227
The journal of services marketing
214
Working paper / National Bureau of Economic Research, Inc.
202
NBER working paper series
200
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
181
NBER Working Paper
181
International journal of quality and service sciences
174
International journal of services and operations management
174
International journal of contemporary hospitality management
170
Journal of air transport management
152
Health care management review : HCM review
148
Services marketing quarterly
145
Journal of hospitality marketing & management
143
Cogent business & management
142
Management science : journal of the Institute for Operations Research and the Management Sciences
139
Tourism management : research, policies, practice
138
Business process management journal
136
Journal of Services Marketing
132
Journal of travel and tourism marketing
131
Technological forecasting & social change : an international journal
129
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
125
Europäische Hochschulschriften / 5
122
Information systems and e-business management : ISeB
121
Service business
121
more ...
less ...
Source
All
ECONIS (ZBW)
454
Showing
1
-
10
of
454
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Does uncertain demand affect service quality?
Chen, Chiang-Ming
;
Chiu, Hsien-Hung
;
Chi, Yan-Ping
;
Wu, …
- In:
International journal of hospitality management
46
(
2015
),
pp. 76-78
Persistent link: https://www.econbiz.de/10011301995
Saved in:
2
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
3
Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping
;
Ziqi Liao
- In:
International journal of hospitality management
35
(
2013
),
pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
Saved in:
4
Developing and validating a multidimensional quality scale for mega-events
Lee, Jin-soo
;
Lee, Choong-Ki
;
Park, Chang-kyu
- In:
International journal of hospitality management
43
(
2014
),
pp. 121-131
Persistent link: https://www.econbiz.de/10010427927
Saved in:
5
Enhancing service quality improvement strategies of fine-dining restaurants : new insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis
Cheng, Ching-chan
;
Chen, Cheng-ta
;
Hsu, Fu-sung
;
Hu, …
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1155-1166
Persistent link: https://www.econbiz.de/10009566985
Saved in:
6
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
7
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
8
Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly
;
Slevitch, Lisa
;
Dallinger, Ioana
- In:
International journal of hospitality management
50
(
2015
),
pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
Saved in:
9
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
10
Construction of a service quality scale for the online food delivery industry
Cheng, Ching-Chan
;
Chang, Ya-Yuan
;
Chen, Cheng-Ta
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012547904
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->