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~isPartOf:"International journal of hospitality management"
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Service quality
403
Dienstleistungsqualität
402
Customer satisfaction
212
Kundenzufriedenheit
212
Consumer behaviour
193
Konsumentenverhalten
193
Hotel industry
136
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Beziehungsmarketing
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Relationship marketing
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Han, Heesup
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International journal of hospitality management
Journal of retailing and consumer services
958
Journal of business research : JBR
567
Journal of retailing
359
The service industries journal
348
SpringerLink / Bücher
307
NBER working paper series
292
Industrial marketing management : the international journal for industrial and high-tech firms
282
Working paper / National Bureau of Economic Research, Inc.
282
International journal of production economics
256
NBER Working Paper
252
International journal of retail & distribution management
251
The international review of retail, distribution and consumer research
244
European journal of operational research : EJOR
239
The journal of services marketing
230
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
226
The journal of personal selling & sales management : JPSSM
215
Management science : journal of the Institute for Operations Research and the Management Sciences
197
Journal of marketing
191
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
166
Journal of the Academy of Marketing Science
153
Services marketing quarterly
151
Journal of hospitality marketing & management
141
Journal of air transport management
138
The TQM journal : the international review of organizational improvement
132
Journal of travel and tourism marketing
127
Cogent business & management
125
European journal of marketing : EJM
122
Tourism management : research, policies, practice
122
The journal of business & industrial marketing
120
International journal of quality & reliability management
119
International journal of production research
118
International journal of quality and service sciences
116
International journal of services and operations management
114
Journal of service research : JSR
114
Service business
114
Discussion paper series / IZA
113
International journal of productivity and quality management : IJPQM
112
Manufacturing & service operations management : M & SOM
108
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ECONIS (ZBW)
416
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1
Airbnb's effect on hotel
sales
growth
Blal, Inès
;
Singal, Manisha
;
Templin, Jonathan
- In:
International journal of hospitality management
73
(
2018
),
pp. 85-92
Persistent link: https://www.econbiz.de/10011886692
Saved in:
2
Does advertising spending improve
sales
performance?
Assaf, A. Georges
;
Josiassen, Alexander
;
Mattila, Anna S.
; …
- In:
International journal of hospitality management
48
(
2015
),
pp. 161-166
Persistent link: https://www.econbiz.de/10011341591
Saved in:
3
Cyclical effects of advertising on hotel
sales
, risk and return
Chen, Ming-Hsiang
- In:
International journal of hospitality management
46
(
2015
),
pp. 169-179
Persistent link: https://www.econbiz.de/10011301974
Saved in:
4
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
5
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
Saved in:
6
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
7
Online upselling : moving beyond offline upselling in the hotel industry
Denizci Guillet, Basak
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012146179
Saved in:
8
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
9
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
10
Decisive mechanism of organizational citizenship behavior in the hotel industry : an application of economic game theory
Wei, Xiang
;
Qu, Hailin
;
Ma, Emily
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1244-1253
Persistent link: https://www.econbiz.de/10009567527
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