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~isPartOf:"International journal of hospitality management"
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Antecedents of Audit Quality i...
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Service quality
423
Dienstleistungsqualität
422
Customer satisfaction
222
Kundenzufriedenheit
222
Consumer behaviour
205
Konsumentenverhalten
205
Hotel industry
150
Hotellerie
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Beziehungsmarketing
127
Relationship marketing
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Gastronomie
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Restaurant industry
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Hospital
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Krankenhaus
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Customer service
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Kundenservice
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Emotion
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Beschwerdemanagement
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Complaint management
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Arbeitszufriedenheit
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Job satisfaction
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Qualitätsmanagement
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Satisfaction
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Tourism employees
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Tourismusberufe
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USA
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United States
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Robot
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Roboter
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Firm performance
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Unternehmenserfolg
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Dienstleistungssektor
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Service industry
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Han, Heesup
11
Mattila, Anna S.
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Jang, Soocheong
9
Guchait, Priyanko
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Wong, IpKin Anthony
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Law, Chun Hung Roberts
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Line, Nathaniel D.
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Lu, Lu
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Zhang, Tingting
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Prentice, Catherine
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Qu, Hailin
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Kim, Woo Gon
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King, Ceridwyn
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Lee, Jin-soon
4
Lee, Lindsey
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Lynn, Michael
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Ozdemir, Ozgur
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Pizam, Abraham
4
Sparks, Beverley
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Torres, Edwin N.
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Wang, Xingyu
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Ye, Yijiao
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Ali, Faizan
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Altinay, Levent
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Bilgihan, Anil
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Chen, Ming-Hsiang
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Gan, Bernard
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Gursoy, Dogan
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International journal of hospitality management
MPRA Paper
925
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
661
International journal of productivity and quality management : IJPQM
534
The journal of corporate finance : contracting, governance and organization
518
The TQM journal : the international review of organizational improvement
489
Journal of business research : JBR
477
CEPR Discussion Papers
465
International journal of quality & reliability management
465
NBER Working Papers
465
Auditing : a journal of practice & theory
462
NBER working paper series
451
Corporate governance : an international review
426
Journal of business ethics : JOBE
409
Cogent business & management
408
SpringerLink / Bücher
399
Economics Papers from University Paris Dauphine
395
International journal of production research
383
Working paper / National Bureau of Economic Research, Inc.
356
Journal of management & governance
337
Journal of retailing and consumer services
334
Managerial auditing journal
325
The accounting review : a publication of the American Accounting Association
319
Finance research letters
318
The service industries journal
317
Total quality management & business excellence
309
NBER Working Paper
305
CESifo Working Paper
274
Corporate ownership & control : international scientific journal
261
International Journal of Quality & Reliability Management
257
International review of financial analysis
257
CESifo working papers
254
Journal of financial economics
254
Journal of Banking & Finance
249
International journal of production economics
247
Journal of banking & finance
247
Working Paper
247
WPg : Kompetenz schafft Vertrauen
245
Research in international business and finance
238
International journal of auditing : IJA
237
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ECONIS (ZBW)
449
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1
Does uncertain demand affect service quality?
Chen, Chiang-Ming
;
Chiu, Hsien-Hung
;
Chi, Yan-Ping
;
Wu, …
- In:
International journal of hospitality management
46
(
2015
),
pp. 76-78
Persistent link: https://www.econbiz.de/10011301995
Saved in:
2
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
3
Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping
;
Ziqi Liao
- In:
International journal of hospitality management
35
(
2013
),
pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
Saved in:
4
Developing and validating a multidimensional quality scale for mega-events
Lee, Jin-soo
;
Lee, Choong-Ki
;
Park, Chang-kyu
- In:
International journal of hospitality management
43
(
2014
),
pp. 121-131
Persistent link: https://www.econbiz.de/10010427927
Saved in:
5
Enhancing service quality improvement strategies of fine-dining restaurants : new insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis
Cheng, Ching-chan
;
Chen, Cheng-ta
;
Hsu, Fu-sung
;
Hu, …
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1155-1166
Persistent link: https://www.econbiz.de/10009566985
Saved in:
6
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
7
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
8
Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly
;
Slevitch, Lisa
;
Dallinger, Ioana
- In:
International journal of hospitality management
50
(
2015
),
pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
Saved in:
9
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
10
Construction of a service quality scale for the online food delivery industry
Cheng, Ching-Chan
;
Chang, Ya-Yuan
;
Chen, Cheng-Ta
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012547904
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