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Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.; Zhang, Tingting; Ronzoni, Giulio - In: International journal of hospitality management 87 (2020), pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
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Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu; Ye, Haobin; Bai, Billy; Wang, Wei Heng - In: International journal of hospitality management 46 (2015), pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
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Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior
Tajeddini, Kayhan; Mostafa Rasoolimanesh, S.; Gamage, … - In: International journal of hospitality management 96 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012585666
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Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony; Filieri, Raffaele - In: International journal of hospitality management 114 (2023), pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
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Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh; Tukamushaba, Eddy Kurobuza - In: International journal of hospitality management 45 (2015), pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
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Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.; Raab, Carola; Tanford, Sarah - In: International journal of hospitality management 46 (2015), pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
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Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol; Jang, Soocheong - In: International journal of hospitality management 37 (2014), pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
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Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo; Mattila, Anna S.; Tan, Ching Yeng - In: International journal of hospitality management 35 (2013), pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
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Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.; Fu, Xiaoxiao; Lehto, Xinran Y. - In: International journal of hospitality management 36 (2014), pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
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A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu; Prentice, Catherine - In: International journal of hospitality management 36 (2014), pp. 167-175
Persistent link: https://www.econbiz.de/10010239298