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Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry
Tajeddini, Kayhan; Gamage, Thilini Chathurika; Tajdini, … - In: International journal of hospitality management 119 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10015070775
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Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan; Liu, Canmian; Li, Dongmei - In: International journal of hospitality management 106 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
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Designing lifestyle hotels
Cheng, Jen-Son; Tang, Ta-Wei; Wang, Tsai-Chiao - In: International journal of hospitality management 58 (2016), pp. 95-106
Persistent link: https://www.econbiz.de/10011581400
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Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C; Sreejesh, S.; Paul, Justin - In: International journal of hospitality management 96 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
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Hospitality employee and customer role in value co-creation : personal, organizational and collaborative outcomes
Shulga, Lenna V.; Busser, James A. - In: International journal of hospitality management 91 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012389079
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Stimulating customer participation behaviour and boosting value co-creation in hotels
Sadighha, Jinous; Pinto, Patrícia; Guerreiro, Manuela; … - In: International journal of hospitality management 119 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015070823
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Self-service technology research : a bibliometric co-citation visualization analysis
Shin, Hakseung; Perdue, Richard R. - In: International journal of hospitality management 80 (2019), pp. 101-112
Persistent link: https://www.econbiz.de/10012058618
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Developing creative service ideas through hotel customer engagement for open innovation : focused on empowerment and motivation processes
Shin, Hakseung; Perdue, Richard R. - In: International journal of hospitality management 100 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013266279
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Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona; Lehto, Xinran Y. - In: International journal of hospitality management 104 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
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Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong; Fan, Alei; Yang, Yang; He, Zeya - In: International journal of hospitality management 101 (2022), pp. 110
Persistent link: https://www.econbiz.de/10013271321