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~isPartOf:"International journal of hospitality management"
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Managing Robotics in Retail :...
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Dienstleistungsqualität
90
Service quality
90
Customer service
74
Kundenservice
74
Consumer behaviour
71
Konsumentenverhalten
71
Customer satisfaction
59
Kundenzufriedenheit
59
Hotel industry
50
Hotellerie
50
Robot
47
Roboter
47
Beziehungsmarketing
42
Relationship marketing
42
Artificial intelligence
36
Künstliche Intelligenz
35
Innovation adoption
33
Innovationsakzeptanz
33
Hospitality industry
25
Gastgewerbe
24
Emotion
23
Gastronomie
23
Restaurant industry
23
Arbeitszufriedenheit
22
Job satisfaction
22
Tourism employees
21
Tourismusberufe
21
Arbeitsverhalten
20
Work behaviour
20
Beschwerdemanagement
19
Complaint management
19
Hospital
19
Krankenhaus
19
Dienstleistungssektor
17
Service industry
17
Service robot
17
Service robots
14
Dienstleistung
13
Services
13
Innovation
11
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Article
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179
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Law, Chun Hung Roberts
7
Lu, Lu
6
Mattila, Anna S.
6
Ozturk, Ahmet Bulent
6
Seo, Soobin
5
Zhang, Tingting
5
Kim, Seongseop
4
Cai, Ruiying
3
Fan, Alei
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Gursoy, Dogan
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Hacikara, Ahmet
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Karatepe, Osman M.
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Kim, Hyun Jeong
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Kim, Jinkyung Jenny
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Liu, Qing
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Miao, Li
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Pizam, Abraham
3
Torres, Edwin N.
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Wang, Yao-Chin
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Wong, IpKin Anthony
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Xie, Lishan
3
Badu-Baiden, Frank
2
Bai, Billy
2
Balderas-Cejudo, Adela
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Bilgihan, Anil
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Buhalis, Dimitrios
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Cheng, Bao
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Chi, Oscar Hengxuan
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Choe, Ja Young
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DeFranco, Agnes
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Hara, Tadayuki
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Hua, Nan
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Huey Chern Boo
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Hwang, Jinsoo
2
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International journal of hospitality management
Industrial Robot: An International Journal
977
International Journal of Retail & Distribution Management
491
Technological forecasting & social change : an international journal
396
Journal of business research : JBR
334
Journal of retailing and consumer services
286
International journal of production research
217
NBER working paper series
193
European journal of operational research : EJOR
187
Springer eBook Collection
167
SpringerLink / Bücher
149
Journal of retailing
139
International journal of business information systems : IJBIS
127
The journal of services marketing
112
Discussion paper series / IZA
111
The service industries journal
103
Discussion papers / CEPR
98
International journal of production economics
97
European Journal of Marketing
95
Journal of open innovation : technology, market, and complexity
92
Industrial marketing management : the international journal for industrial and high-tech firms
91
Working paper / National Bureau of Economic Research, Inc.
87
Working paper
85
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
79
Psychology & marketing
79
Premier reference source
74
CESifo working papers
73
Journal of the Academy of Marketing Science
73
Journal of Services Marketing
72
SOEP survey papers
72
Strategic Direction
72
Finance research letters
71
IZA Discussion Papers
69
International journal of contemporary hospitality management
69
Human Resource Management International Digest
68
Management science : journal of the Institute for Operations Research and the Management Sciences
66
NBER Working Paper
66
Cogent business & management
65
Journal of service management
65
Journal of Consumer Marketing
64
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ECONIS (ZBW)
179
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1
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10
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179
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date (oldest first)
1
It takes two to empower : customer responses to empowerment recovery in the context of
robot
service failure
Yu, Jing
;
Liu, Xiaoming
;
He, Mang
;
Huang, Liman (Mandy)
; …
- In:
International journal of hospitality management
120
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015071094
Saved in:
2
Do contagion cues shape customers' willingness to adopt hospitality service
robots
?
Kang, Qi
;
Zhou, Lingxu
;
Liu, Jingyu
;
Ran, Yaxuan
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013255956
Saved in:
3
Formal versus casual : how do customers respond to service
robots
' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
4
Customer-
robot
interactions : understanding customer experience with service
robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
5
Role of trust in customer attitude and behaviour formation towards social service
robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
6
The role of
robots
in the service industry : factors affecting human-
robot
interactions
Moriuchi, Emi
;
Murdy, Samantha
- In:
International journal of hospitality management
118
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015069630
Saved in:
7
The dark side of artificial intelligence in service : the "watching-eye" effect and privacy concerns
Hu, Yaou
;
Min, Hyounae
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014310668
Saved in:
8
AI
robots
over sommeliers? : exploring the service provider effect on diners' wine ordering decisions at restaurants
Lu, Lu
;
Hua, Meichen
;
Sun, Xiaoyang
;
Zou, Rong
;
Lin, Bingna
- In:
International journal of hospitality management
122
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015072437
Saved in:
9
Human staff vs. service
robot
vs. fellow customer : does it matter who helps your customer following a service failure incident?
Ho, Ting Hin
;
Tojib, Dewi
;
Tsarenko, Yelena
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241791
Saved in:
10
Proactivity or passivity? : an investigation of the effect of service
robots
' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
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