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Customer Injuries : An Introdu...
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Beziehungsmarketing
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Customer satisfaction
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International journal of hospitality management
Journal of business research : JBR
653
Journal of retailing and consumer services
583
Industrial marketing management : the international journal for industrial and high-tech firms
406
International review of law and economics
318
SpringerLink / Bücher
303
Journal of forensic economics
242
The journal of services marketing
225
European journal of law and economics
197
The journal of business & industrial marketing
195
The service industries journal
186
Journal of strategic marketing
170
Journal of the Academy of Marketing Science
169
Journal of legal economics
166
International journal of electronic customer relationship management : IJECRM
149
NBER working paper series
148
Working paper / National Bureau of Economic Research, Inc.
139
NBER Working Paper
133
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
The journal of legal studies
116
Gabler Edition Wissenschaft
113
The journal of product & brand management
111
The journal of law, economics, & organization
109
Tourism management : research, policies, practice
109
European Journal of Marketing
108
Journal of institutional and theoretical economics : JITE
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Cogent business & management
106
Journal of Business & Industrial Marketing
106
Journal of service management
106
Journal of retailing
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
Psychology & marketing
101
Marketing intelligence & planning
99
European journal of marketing : EJM
95
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ECONIS (ZBW)
281
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1
Editorial: Fatal injuries in hospitality establishments
Pizam, Abraham
- In:
International journal of hospitality management
33
(
2013
),
pp. 3-4
Persistent link: https://www.econbiz.de/10009746535
Saved in:
2
The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone
;
Lam, Terry
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
Saved in:
3
The relationship between food-related personality traits, satisfaction, and loyalty among visitors attending food events and festivals
Kim, Yeong Gug
;
Suh, Bo Won
;
Eves, Anita
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 216-226
Persistent link: https://www.econbiz.de/10003971029
Saved in:
4
The hospitality of the host : a cross-cultural examination of managerially facilitated consumer-to-consumer interactions
Levy, Stuart E.
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003971462
Saved in:
5
Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik
;
Lee, Jin-soon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
Saved in:
6
The relationships between CRM, RQ, and CLV based on different hotel preferences
Wu, Shwu-ing
;
Li, Pei-chi
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 262-271
Persistent link: https://www.econbiz.de/10008907651
Saved in:
7
Empowerment in hospitality organizations : customer orientation and organizational support
Ro, Heejung
;
Chen, Po-ju
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 422-428
Persistent link: https://www.econbiz.de/10008908367
Saved in:
8
From broadway to the Bistro : partnering with the arts to attract upscale customers
McCleary, Ken W.
;
Lattimer, Charles L.
;
Clemenz, Candice E.
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 197-203
Persistent link: https://www.econbiz.de/10003687386
Saved in:
9
Important attributes of lodgings to gain repeat business : a comparison between individual travels and group travels
Hanai, Tomomi
;
Oguchi, Takashi
;
Ando, Kiyoshi
; …
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 268-275
Persistent link: https://www.econbiz.de/10003687497
Saved in:
10
Users' perceptions of two types of hotel reservation Web sites
Morosan, Cristian
;
Jeong, Miyoung
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 284-292
Persistent link: https://www.econbiz.de/10003687506
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